IT Support Engineer

Brighton | 4 days a week in the office  

The Role 

We are looking to hire a skilled IT support engineer to assist our users with computer hardware and software issues. You will be required to work on-site in our Brighton office assisting with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic user-facing IT-related issues.

To ensure success as an IT support engineer, you should have extensive knowledge of home and office systems, excellent problem-solving skills, and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues.

Responsibilities

• Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call. 
• Providing assistance to our customer operations teams in relation to the company’s bespoke applications
• Contacting users to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Taking responsibility for adhering to ticket SLA’s for yourself and the wider team.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Setting up office equipment and assisting with office and team relocations.
• Setting up new equipment and accounts for new joiners to the business.
• Assisting with the management and maintenance of user accounts across multiple platforms.
• Taking ownership of managing and maintaining the asset register.
• Providing feedback on processes and helping to imp