Customer Care Specialist

Company:

Capital Automotive Group Inc./ DBA Capital Automall

Join Capital Automotive Group!

At Capital Automotive Group, we believe our people are the key to our success.

As a Service Customer Care Specialist, you’ll be part of a fast paced, customer focused team that plays a critical role in keeping our service departments running smoothly. You are the connection between our customers and our service teams helping people stay safe on the road while driving business growth.

If you enjoy helping people, building relationships, and being part of a team that delivers real results, we want to meet you.

What’s In It for You (The Capital Advantage)

We're one of Canada's Best Managed Companies for a reason!

• Financial Stability: Competitive pay plans that are reviewed regularly.
• True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off.
• Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program.
• Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more!
• Investment in Your Future: Optional RRSP deductions – because long-term matters, too.
• Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network.
• Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most.

Your Role

• Serve as the primary point of contact for clients reaching out to the service department.
• Build trust by identifying vehicle needs and guiding clients through the service journey.
• Schedule and confirm appointments to optimize shop flow and client convenience.
• Relay accurate customer data to service advisors for a seamless handoff.
• Contact past clients due for factory maintenance and follow up on pending work.
• Execute retention strategies through high-quality, professional client interactions.
• Log communications and output metrics to help improve service desk operations.

Requirements

• Demonstrate strong verbal, written, and interpersonal communication skills.
• Showcase prior background in customer service, hospitality, retail, or contact centers.
• Communicate confidently over phone and online channels to build immediate rapport.
• Apply detailed organizational habits to manage daily task queues.
• Operate multi-screen computer applications and database software efficiently.
• Perform reliably in a high volume, collaborative shop environment.
• Maintain a valid driver’s license.

Our Service Customer Care Specialists help ensure customers feel valued, informed, and confident in their service experience. Your work directly supports technician productivity, advisor success, and long term customer loyalty.

If you’re enthusiastic, dependable, and ready to grow your career, Capital Automotive Group is the place for you.

Only those selected for an interview will be contacted.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people.  Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.