Automotive Service Advisor

Kia Santa Monica is Now Hiring: Automotive Service Advisors

Are you passionate about cars and delivering exceptional customer service? Kia Santa Monica is looking for an experienced Automotive Service Advisor to join our team. Candidates must have prior Service Advisor experience within an automotive dealership environment. If you thrive in a fast-paced setting and are committed to delivering a top-tier customer experience, we’d love to hear from you!

Strong communication, upselling, and customer service skills are key. We're looking for motivated individuals with the drive to succeed and grow with a dynamic team in a fast-paced environment.

Responsibilities

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.

The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer. 

• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
• Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
• Follow the progress of service repairs and provide customers with timely updates.
• Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
• Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.

 Qualifications

• Required: A minimum of 2 years of demonstrated success as a Service Advisor in an automotive dealership environment is required.
• Preferred: Prior Kia and/or Hyundai Service Advisor experience is preferred.
• Strong communication and interpersonal skills.
• Dedication to delivering exceptional customer service.
• Valid driver’s license and acceptable driving record. 

Compensation 

• The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.

Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.