Product Operations Manager

We are seeking a highly motivated and detail-oriented Product Operations Specialist to join our team in Lancaster, TX. This role bridges the gap between our Product/Engineering teams and our Operations/Field teams. You will own optimizing, and developing mechanisms that enable product operations to scale our operational footprint. This role is based full-time in our Lancaster office.

In this role, you will:

• Process Design and Scalability: Partner closely with Program, Engineering, and Ops to design, document, and stand up processes that support operational scalability for our autonomous vehicle technology.
• Feedback Loop Management: Own the feedback loop between Field Ops and Product & Engineering, translating operational needs into actionable product and engineering requirements.
• Feature Deployment & Validation: Work with cross-functional teams to rapidly test, validate, and deploy new product features in an operationally-intensive environment.
• Cross-Functional Collaboration: Act as a liaison between Product, Engineering, Field Operations, and other teams to ensure alignment and smooth feature adoption.
• Operational Excellence: Focus on driving attention to detail and timeliness in product deployment and operational workflows.
• Performance Monitoring: Define operational KPIs and monitor product performance in the field, communicating insights and risks to stakeholders.
• Stakeholder Communication: Provide clear, data-driven updates on product-related operational progress, risks, and mitigation plans to leadership and cross-functional teams.
• Adaptability: Ability to get gritty and operate in spaces that are not yet well defined and are subject to rapid and unexpected changes

What you'll bring:&l