Product Expert - Web CMS - Drupal

Job Description Summary

As Web Experience and Operations Lead, you will have an excellent opportunity to be at the forefront of Novartis Next Generation Customer Engagement transformation. You will be accountable for delivering outstanding and consistent web experiences you will work with marketing, medical, digital and technology teams to define and bring to life a data-driven and performance-optimized web strategy for international markets.

 

Job Description

Location: Hyderabad #Hybrid 

Responsibilities 
 
We are looking for an individual well-versed on Web CMS (Drupal). As a Product Expert, He/she/they will perform: 

• Strategic Web Experience Leadership 

Operationalize the global Drupal Web Strategy, turning goals into clear roadmaps and periodized backlogs 
Champion best practices in UX, content, accessibility, and web performance to drive high-quality, consistent experience across markets 
Align web roadmap and governance with enterprise priorities, brand guidelines and compliance requirements 

• Demand Management 

Review and triage incoming requests and tickets from country teams. 
Assess priority, propose viable alternatives, and collaborate with Product Owners and DDIT to define scalable solutions as appropriate. 
Represent the voice of the countries and ensure solution alignment with business needs. 

• Project Planning & Coordination 

Collaborate with the Product Team & DDIT Team to define the release scope, goals, deliverables, and timelines for Drupal releases. 
Schedule Product Demo sessions and ensure participation from the country stakeholders in those sessions. 

• Test Planning and Execution 

Review and validate business requirements to ensure completeness and traceability. 
Confirm that test scenarios cover all critical business processes and real-world use cases - in collaboration with countries, DDIT, and Product Team 
Execute Test Cases: Report defects, inconsistencies, or gaps using the JIRA defect tracker. 
Actively participate in walkthroughs and issue resolution meetings. 
Drive sign-off on test results once acceptance criteria are met. 
Ensure testing is completed within the agreed test window to avoid project delays. 

• Quality Assurance & Sign-Off 

Maintain high standards of documentation and traceability throughout the release lifecycle. 
Perform smoke testing to ensure application quality with the new releases. 

Essential Requirements 

Hands on experience in Drupal CMS with experience working on large, complex projects across regions  
Proactive, ownership-driven problem solver who turns objectives into clear plans and outcomes with minimal guidance 
Resource and self-sufficient: independently unblocks issues, navigates constraints, and mobilizes stakeholders across functions and countries 
Excellent presentation and visual communication skills 
Experience with and understanding of multiple technology platforms that relate to CMS and Digital Analytics: Drupal, Google, GTM, Salesforce, JIRA 
Experience working with senior stakeholders and managing senior level conversations  
Understanding of agile product delivery 
Ability to work with cross-functional stakeholders. 
Strong communication skills and ability to offer simple explanation of complexity. 
Strong collaborative skills and natural curiosity with ability to guide and clearly communicate delivery approach to the team members 

Why Consider Novartis? 
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture  
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards  

Commitment to Diversity and Inclusion:  
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network  

 

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model