Warehouse Manager

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO: The Warehouse Manager is a hands-on role responsible for leading safe, efficient, and high-performing warehouse operations through strong people leadership, disciplined processes, and data-driven decision-making. This role ensures operational excellence across all warehouse activities while fostering a culture of safety, accountability, continuous improvement, and engagement.

KEY RESPONSIBILITIES:

1. Operational Leadership & Performance Management

• Lead and oversee all warehouse operations including inbound, putaway, inventory control, picking, packing, dispatch, returns, and fulfilment
• Own daily, weekly, and monthly performance across KPIs including safety, productivity, quality, service, and cost in line with service level agreements.
• Monitor operational data, identify trends, and take proactive actions to resolve issues and optimise performance
• Maintain a clean, organised, and audit-ready warehouse environment

2. People Leadership & Culture

• Lead, coach, and develop supervisors, team leaders, and warehouse associates to build a high-performing and engaged workforce
• Conduct regular 1:1s, performance reviews, and development planning sessions
• Create a positive, inclusive, and accountable team culture focused on collaboration and continuous improvement

3.Process Excellence & Continuous Improvement

• Develop, implement, and continuously improve standard operating procedures (SOPs) to ensure consistency and efficiency
• Lead continuous improvement initiatives using Lean principles and structured problem-solving techniques
• Identify and eliminate waste, bottlenecks, and inefficiencies within warehouse processes
• Standardise best practices and ensure alignment across teams and, where applicable, multiple sites
• Optimise warehouse layout, workflows, and resource utilisation to enhance throughput and scalability

4. Data-Driven Decision Making

• Analyse operational KPIs and performance data to identify root causes and improvement opportunities
• Use data to support labour planning, forecasting, and cost management
• Embed performance metrics that drive accountability at all levels

5. Safety, Compliance & Quality

• Champion a safety-first culture, ensuring full compliance with all regulatory and company standards including safety audits, inspections, and training sessions
• Ensure proper handling of all materials, including any high-value goods
• Investigate incidents and implement corrective actions to prevent recurrence
• Maintain high standards of quality and inventory accuracy, including ownership of cycle counts and audits

ESSENTIAL CRITERIA:

• Proven experience leading warehouse or distribution operations in a fast-paced, high-volume environment
• Strong people leadership skills, ability to coach, develop, and engage teams
• Experience driving process improvement and Lean methodologies
• Strong analytical and data interpretation skills, ability to make informed decisions
• Experience in inventory control and operational systems (e.g., WMS, ERP)
• Excellent communication and stakeholder management skills
• Proactive, hands-on approach with strong attention to detail and organizational discipline

Core Behaviors

• People-first leadership – builds trust, develops talent, and fosters engagement
• Process discipline – creates structure, consistency, and operational clarity
• Data-led mindset – uses insight to drive performance and decision-making
• Continuous improvement focus – constantly seeks better ways of working
• Safety ownership – ensures safety is embedded in every action
• Accountability & ownership – drives results and holds teams to high standards

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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