About the role
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
At Thermo Fisher Scientific, we are seeking an experienced Team Leader to foster excellence in our Customer Service department. As a valued member of our leadership team, you will support a collaborative team delivering exceptional customer support across order management, quotations, and administration. This role offers professional development opportunities in a dynamic, service-focused environment. You'll maintain high standards of customer service while building loyalty, enhancing business performance, and supporting our mission to enable customers to make the world healthier, cleaner, and safer.
The Team Leader will oversee daily operations, facilitate resolution of complex customer needs, and collaborate cross-functionally with Finance, Logistics, Sales, Marketing and other departments. You'll implement strategic initiatives to enhance customer experience, monitor key performance metrics, and develop team members through effective coaching and mentoring. The role requires a proactive approach to process improvement and strong analytical capabilities to make data-based decisions.
REQUIREMENTS:
• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience leading customer service teams, preferably in a shared services environment
• Preferred Fields of Study: Business Administration, Management or related field
• Demonstrated experience in people management and team development
• Strong English communication skills, both written and verbal; additional language skills advantageous
• Advanced proficiency with Microsoft Office suite (Excel, PowerPoint, Outlook)
• Experience with ERP systems (SAP, Oracle) preferred
• Excellent analytical and presentation abilities
• Strong problem-solving skills and attention to detail
• Demonstrated ability to handle confidential information with discretion
• Experience managing performance metrics and driving continuous improvement
• Ability to work cross-functionally and build strong stakeholder relationships
• Customer-centric mindset with strong focus on service excellence
• Project management experience preferred
• Ability to adapt in a dynamic environment and manage multiple priorities
• Strong organizational and time management capabilities
• Experience in implementing process improvements and standardization
• Collaborative mindset with ability to support others and create a positive work environment
Aplyr's read
Thermo Fisher Scientific is a powerhouse in biotechnology, attracting professionals passionate about advancing scientific research and innovation across diverse roles and regions.
What's promising
- •Thermo Fisher is a leader in the biotech industry, offering stability and growth potential.
- •The company invests heavily in R&D, fostering innovation and cutting-edge solutions.
- •Global presence provides diverse career opportunities across multiple regions and disciplines.
What to watch
- •High pressure and fast-paced environment may not suit everyone.
- •Complex organizational structure can lead to communication challenges.
- •Frequent acquisitions may result in uncertainty and change for employees.
Why Thermo Fisher
- •Thermo Fisher's broad product portfolio spans laboratory equipment to clinical diagnostics.
- •The company plays a crucial role in global scientific advancements and healthcare solutions.
- •Strong focus on sustainability and corporate responsibility sets it apart in the industry.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Thermo Fisher
Thermo Fisher Scientific is a global leader in serving science, providing a range of products and services to help researchers and scientists in laboratories and clinical settings.
