About the role

Want to build a brighter, bolder future and grow your career? Join Ecolab’s team and help create a world where we all thrive.

Ecolab is seeking a Senior Customer Service Agent I to join our team in Budapest, Hungary. In this role, you will be a trusted partner for our customers and internal teams, managing orders and resolving issues with professionalism and efficiency.

What You Will Do

Morning tasks: Process orders using the order management application.
Afternoon tasks: Support local team activities - Handle inbound calls and respond to emails related to delivery notes, COAs, invoicing, and order claims.
Accept and process transactions in SAP/CRM.
Confirm orders and check shipment status.
Collaborate with other departments to resolve issues in the Order-to-Cash cycle.
Meet daily and monthly targets for deadlines and order quality.

What You Will Need

Native Portuguese speaker
Advanced English (C1).
Spanish preferred.
Strong MS Office skills.
Customer-oriented mindset and professional written communication.
Good problem-solving and decision-making abilities.
Ability to handle repetitive tasks in a fast-paced environment.
Minimum 6 months of customer service experience (preferred).
Experience with SAP or Customer Service software (advantage).
No immigration sponsorship offered for this role.

What’s In It For You

Make a difference: Join a stable, growing, global Fortune 500 company.
Work-life balance: Enjoy hybrid work and flexible hours.
Recognition and growth: Opportunities for advancement and continuous learning.
Benefits: Cafeteria plan, medical, dental, vision coverage, stock purchase plan, language learning options, and more.

About Ecolab

With over 48,000 associates in more than 170 countries, Ecolab delivers science-based solutions and world-class service to improve food safety, maintain clean and safe environments, optimize water and energy use, and drive sustainability.

Aplyr's read

Ecolab excels in providing essential water, hygiene, and energy solutions, attracting professionals committed to sustainability and innovation in environmental services.
Synthesized from recent postings & public sources

What's promising

•Ecolab leads in sustainable water and hygiene solutions, crucial for environmental safety.
•The company offers diverse roles, from technical to managerial, supporting career growth.
•Strong global presence ensures stability and opportunities for international work experience.

What to watch

•Ecolab's work can involve high-pressure environments due to client demands.
•Limited public information about internal career progression and employee satisfaction.
•The company faces challenges in balancing rapid growth with maintaining service quality.

Why Ecolab

•Ecolab integrates advanced technology with environmental services, setting it apart in the industry.
•Its focus on sustainability directly impacts global ecological health.
•The company's extensive client base spans multiple industries, offering varied professional experiences.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Ecolab

Ecolab

ecolab.com

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Ecolab is a global leader in water, hygiene, and energy technologies and services, providing comprehensive solutions to help businesses maintain clean and safe environments.