About the role

Department:

02240 AMG Park Ridge 1875 Dempster POB - Neurology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Monday- Friday: 8:30am -5:00pm rotating every 7 or 8 week 7:30am -4 shift.

Pay Range

$19.80 - $29.70

Where You Will Work:

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For:

High school diploma or equivalent.

One to two years related customer service experience

Experience handling difficult caller/customers/patients.

What You’ll Do:

Schedule: Monday- Friday: 8:30am -5:00pm rotating every 7 or 8 week 7:30am -4 shift.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Advocate Medical Group - Park Ridge, IL - 1875 Dempster St

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.

Exposure to ill patients.

Ability to work under stressful conditions with demanding customers.

Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Ready to Take the Next Step:

Apply Now!

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Aplyr's read

Advocate Aurora Health is a major healthcare provider in Illinois, attracting professionals committed to delivering comprehensive care across hospitals and specialized facilities.
Synthesized from recent postings & public sources

What's promising

•Advocate Aurora Health offers diverse career opportunities across multiple healthcare disciplines.
•The organization supports professional growth with roles ranging from entry-level to specialized positions.
•Employees benefit from working in a large, integrated health system with extensive resources.

What to watch

•The size of the organization may lead to bureaucratic challenges and slower decision-making.
•High demand for services could result in stressful work environments, especially in critical care areas.
•Limited public information about specific employee satisfaction and internal culture dynamics.

Why Advocate Aurora Health

•Advocate Aurora Health is one of the largest health systems in Illinois, providing extensive healthcare services.
•The organization has a strong presence in both hospital and outpatient settings.
•Advocate Aurora Health's integration with Atrium Health expands its reach and resources.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Advocate Aurora Health

Advocate Aurora Health

advocatehealth.com

View company

Advocate Health Care is one of the largest health systems in Illinois, providing a wide range of healthcare services including hospitals, outpatient facilities, and specialized care.