About the role
As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units. Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization.
Key Responsibilities
Technical Support: Provide onsite and remote troubleshooting for hardware, software, and network configurations.
Infrastructure Management: Administer computer networks and systems software; evaluate and implement new productivity tools.
Stakeholder Liaison: Build relationships with senior management to align IT services with business needs.
Project Leadership: Lead technical consulting for upgrades and support large-scale strategic initiatives.
Operations: Manage asset inventory, vendor contracts, and knowledge base documentation.
Escalation: Resolve complex cross-technology incidents and manage customer expectations during outages.
Qualifications
Education: In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.
Experience: 2+ years in End User services (large team support) and experience with IT service providers.
Technical Skills: Proficiency in Google Workspace and ServiceNow; A+ or MCSA certifications preferred.
Soft Skills: Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.
Travel: Ability to travel approximately 30% to regional business sites.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
Aplyr's read
GFL Environmental Inc. stands out as a key player in North America's environmental services sector, attracting a diverse workforce committed to sustainability.
What's promising
- •GFL's diverse service offerings provide employees with varied career paths in environmental solutions.
- •The company is expanding, creating numerous job opportunities across North America.
- •GFL's commitment to sustainability aligns with growing environmental concerns, appealing to eco-conscious job seekers.
What to watch
- •The environmental services industry faces regulatory challenges that could impact GFL's operations.
- •GFL's rapid growth may strain resources and affect work-life balance.
- •Limited public information about employee satisfaction and company culture at GFL.
Why GFL
- •GFL offers a unique combination of solid and liquid waste management services.
- •The company's infrastructure services set it apart from typical waste management firms.
- •GFL's North American focus provides regional stability and growth potential.
Aplyr’s read is generated by AI from public sources. Was it useful?
About GFL
GFL Environmental Inc. is a leading North American provider of diversified environmental solutions, offering services in solid waste management, liquid waste management, and infrastructure services.
