IT Service Desk Analyst

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Position:  Service Desk Officer (Analyst)

Job Description:
This is a Regional Monitoring Centre / Service Desk Officer position that provides 24 x 7 supports. Staff assigned to support computer operation staff to perform shift works according to assigned tasks which include monitoring the infrastructure in the regional data centers, 1st level troubleshooting of network-related issue, daily scheduled computer jobs as well as monitoring daily activities and report unusual activities promptly as well as ticket management. 
Working pattern: Work from office
Staff working pattern would be 3 days working-3 days week off – 3 days working with 12 hours of working per day where in shift would be rotational. Work location will be BCIT, Bengaluru. Shifts would 8AM to 8PM IST, 8PM to 8AM IST. 
Job Responsibilities:
•    Actively works in performing system, applications, network monitoring.
•    Timely ticket-logging, escalation, progress updates till incident is resolved.
•    Works closely with the resolver groups until resolution.
•    Perform 1st level investigation and troubleshooting (e.g. VDI, Outlook, and Mobile devices).
•    To support ad-hoc Health Checks activities.
•    Perform some recovery work through established procedures.
•    Notify customer in the event of an incident and maintenance activity.
•    Documentation updated and improvement within computer operations.
•    Ensure proper submission of reports.

Competencies Needed:
•    Must have experience in administrative operations and have high proficiency in IT and computer skills
•    Previous experience working in NOC or Command Center will be an added advantage.
•    High degree of accuracy and detail orientation
•    Excellent problem solving, coaching, and written and verbal communication skills 
•    Strong leadership and teamwork skill with collaborative and diligent attitude
•    Advanced IT and computer skills    
•    Excellent time management skills
•    Good business acumen
Education level: 
 Any undergraduate degree/above or equivalent post graduate diploma in IT related domain.
Experience: 
Minimum 3-5 years of relevant working experience within NOC/Service Desk environment.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.