About the role
About this role:
Wells Fargo is hiring for Customer Service Representative to support our WellsOne Service Delivery under Global Payments & Liquidity (GPL) group.
In this role, you will:
- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Interact with customer service team and perform moderately complex customer support tasks
- Manage risk by following all policies and procedures and staying abreast of changes to them
- Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
- Receive direction from customer service supervisor and escalate non-routine questions
Required Qualifications:
- 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Completed 2 years of college education, any course
- At least two (2) years professional experience in a BPO work environment; Customer Service handling financial program, front-office support (voice)
- With experience working on credit card transactions, or similar
- Essential computer skills including Outlook, MS Excel, MS Word, and SharePoint
- Excellent English communication skills, verbal
Job Expectations:
- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
- Must work on-site at the location posted
- Attention to detail and accuracy
- Strong written and oral communication skills
- Demonstrated organizational skills
- Amenable to work on shifting schedule, including night shift
- Amenable to work in Five NEO, BGC, Taguig City
- Amenable to work full-time onsite
- Amenable to work weekends, PH holidays
Posting End Date:
30 Apr 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Aplyr's read
Wells Fargo is a major player in financial services, attracting professionals in risk management, software engineering, and finance who thrive in a complex, regulated environment.
What's promising
- •Wells Fargo offers diverse career paths across finance, technology, and operations.
- •Strong emphasis on risk management and compliance attracts professionals in these fields.
- •Significant investment in technology and digital transformation initiatives.
What to watch
- •The company has faced significant regulatory scrutiny and legal challenges.
- •Reputation issues may affect employee morale and public perception.
- •Complex organizational structure can lead to bureaucratic hurdles.
Why Wells Fargo
- •Wells Fargo's community-based approach differentiates it from other large banks.
- •The company has a vast network of branches across the U.S.
- •Focus on integrating advanced technology in traditional banking services.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Wells Fargo
Wells Fargo & Company is a diversified, community-based financial services company providing banking, investment, mortgage, and consumer and commercial finance.
