About the role

Aplyr's Quick Take

This role is about coordinating IT service management processes, focusing on monitoring service level agreements (SLAs), analyzing service performance, and managing financial aspects like purchase requisitions and invoices. It's an individual contributor role that requires data analysis and process improvement skills.

Good fit

Ideal candidates have a background in IT service management or a related field, with a few years of experience in data analysis and financial processes. A detail-oriented and proactive working style will help thrive in this position.

Worth noting

The role involves a mix of technical and administrative tasks, which may not appeal to those looking for purely technical positions. Additionally, the emphasis on process improvement suggests a dynamic environment where initiative is valued.

IT Service Management Coordinator

Essity is a global leader in health and hygiene with our corporate our manufacturing plant based in Ponda Goa. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.

About the Role

The IT Service Management Coordinator supports the entire service process of the Business Service. The main responsibilities are analyzing Service Level Fulfilment and reporting the health of the Business Service against the agreed Service Level Agreements (SLAs), using IT Service Management (ITSM) tools and data. This includes working with IT service metrics, supporting service-related financial processes & planning, processing purchase requisitions, handling invoices, supporting access handling, and facilitating improvements through reporting and dashboards.

What You Will Do

Supports Service Level Management: Monitor and ensure compliance with IT Service Level Agreements (SLAs) and performance standards using ITSM tools and platforms.
Works with the IT Business Service Scorecard to analyze Service Level fulfilment, leveraging data from incident, change, and request management processes.
Coordinates purchases requisitions and invoice handling, including tracking of IT vendor contracts, software licensing, and creating spend reports and analytics to support cost transparency.
Supports budget and forecast processes in conjunction with the Business Service Controller, ensuring alignment with IT financial management practices and forecasting of service delivery costs.
Process Improvement: Provides recommendations for enhancing IT service delivery processes (e.g., operational dashboards, service performance analytics) to identify and initiate actions that maintain or improve agreed service levels.
Access handling of consultants supporting IT services, including provisioning and deprovisioning in accordance with IT security and compliance protocols.
Customer Support: Handles basic IT service -related customer complaints and escalations, ensuring timely resolution through coordination with support teams and maintaining high levels of customer satisfaction.

Who You Are

Bachelor's degree or equivalent in a relevant field
3+ years of experience in manufacturing unit
Strong written and verbal communication skills in internal settings.
Requires ability to take initiative to solve problems.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us

Expected compensation: - INR 6LPA to 8LPA

Ponda Goa, India

Application End Date:

14 Aug 2026

Job Requisition ID:

Essity263751

Aplyr's read

Essity is a leader in hygiene and health products, attracting professionals in engineering, logistics, and management roles across its global operations.
Synthesized from recent postings & public sources

What's promising

•Essity's global presence offers diverse career opportunities in multiple regions.
•The company invests in sustainable practices, appealing to environmentally conscious job seekers.
•Essity's focus on innovation in health and hygiene products drives industry advancement.

What to watch

•Essity operates in a highly competitive consumer goods market, impacting job security.
•The company's global scale may lead to complex organizational structures.
•Limited public information about work-life balance and employee satisfaction at Essity.

Why Essity

•Essity's commitment to sustainability sets it apart in the hygiene sector.
•The company offers roles in niche areas like professional hygiene and consumer tissue.
•Essity's diverse product range provides varied career paths within the organization.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Essity

Essity

essity.com

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Essity is a global hygiene and health company that develops, produces, and sells personal care products, consumer tissue, and professional hygiene products.