RTO Control Coordinator Global HQ (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are seeking an agile, decisive, and operations-obsessed RTO Control Center Agent to join our fast-paced Real Time Operations team. Do you excel at keeping your cool under pressure while managing thousands of moving parts in real time? Do you thrive in a 24/7 environment where your quick thinking and manual levers directly ensure that millions of orders reach their destination? Are you ready to take full ownership of our network—balancing fleet capacity, navigating disruptions, and optimizing city-wide performance as it happens? If your answer is YES and you’re excited to be the heartbeat of our daily operations in a high-growth startup, we can’t wait to meet you!

THE JOURNEY

• Support real time operations on a daily basis and ensure their stability, by monitoring the overall status of orders and taking action when necessary;
• Ensure excellent operating conditions in cities and countries of Glovo, by taking preventive measures according to planned events;
• Proactively manage the Glovo network on the day of the operation, controlling cities and countries, fleet capacity and partners;
• Perform real time fleet management, through manual and automated actions, using the tools provided by Glovo and supporting the courier fleet;
• Deep-dive and have a complete understanding of the local operations at all times;
• Handle proactive contingency day planning during times of disruption;
• Optimize metrics deviations at city, country or global level;
• Become the main trigger of the operational levers, improving the network capabilities;
• Ensure the stability of day-to-day operations;

WHAT YOU WILL BRING TO THE RIDE

• Proven experience of minimum 1 year in an Operations Control Center
• Ability to work in a fast-paced environment and track thousands of movements every day;
• B2 level of English, both written and spoken;
• Proficient in MS Office, G-docs;
• Data-driven approach in the solving of complex issues;
• Excellent abilities to work in a team but to also act independently when needed
• Capability to work under pressure in a changing environment;
• Flexibility to work in 24/7 shifts, including weekends, nights and occasional holidays;
• Positive attitude and open for changes;
• Prioritizing skills: have an OKRs oriented in order to be able to take decisions or tasks over others in real time, being able to manage your time and workload balance;
• Being able to follow up processes and being curious in order to understand when it is necessary make an except