Partner Support Specialist at Xometry

About the role

Aplyr's Quick Take

This role is about providing support to Xometry's partners and suppliers, focusing on relationship management and ensuring a positive experience. You'll be the main point of contact for a portfolio of partners, helping them navigate their relationship with the company and addressing their needs. It's primarily an individual contributor role.

Good fit

Ideal candidates are those with experience in customer support or account management, particularly in a B2B environment. Strong communication skills and a proactive, empathetic approach will help you succeed here.

Worth noting

The emphasis on treating partners as equals and the focus on partner retention are notable. The role may involve both virtual and in-person interactions, which could be a plus for those who enjoy face-to-face engagement.

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are looking for Partner Support Specialists who will provide best-in-class service to our expanding group of global Partners and suppliers. Partner Support Specialists will work cross-functionally to provide a variety of service functions to create an experience between Xometry and its Partners.

The ideal candidate is seeking a breakthrough career opportunity and is driven to deliver a service experience to our partners that is both empathetic and compassionate and treats them as our equals. Optimism, creativity and a strong verbal/written communication tool-set are critical assets. Flexibility and a relentless focus on Partner retention will make the difference for the successful Partner Support Specialist.

Responsibilities:

Establish a trusted advisor/advocate relationship while onboarding new partners, by providing a flawless first experience as measured by engagement programs;
Own the Partner relationship for a large portfolio of accounts throughout the partner lifecycle, including leading partner meetings/communications virtually and in-person;
Maintain and cultivate a value-driven, collaborative partnership with partners; develop an understanding of partner objectives and KPIs and provide targeted coaching when KPIs are not being met;
Determine and share best practices representing both Xometry and Industry trends;
Interpret partner insights to drive change in product and act as a voice of the Partner to drive the Xometry strategic roadmap;
Respond to applicable Zen Desk tickets in accordance with our OLAs;
Receive, document and act on service escalations from Partners;
Create SOPs and prepare documentation to create an environment of standardization;
Act as a liaison between internal teams to ensure Partner needs are being met.

Qualifications / Requirements:

Strong fluency with Word, PowerPoint, and Excel
Superior written and verbal skills; the ability to convey empathy, urgency, and ownership in every interaction
Best-in-class service skills
Ability to quickly assimilate change and provide an excellent service experience while working in an environment of quickly evolving procedures and expectations
Excellent project management and time management skills
Experience analyzing data and trends

Preferred Experience:

Supply Chain background
Using an ERP system
Basic scripting skills, such as with SQL
Data visualization software such as Tableau and Amplitude
Collaboration software such as Airtable

#LI-Remote

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Skills & Tags

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Aplyr's read

Xometry revolutionizes manufacturing by connecting businesses with a vast network of suppliers, ideal for those passionate about technology and supply chain innovation.
Synthesized from recent postings & public sources

What's promising

•Xometry's platform offers significant scalability for custom part production.
•The company has a robust network of manufacturing partners.
•Xometry is at the forefront of integrating technology with traditional manufacturing.

What to watch

•The company's rapid growth might lead to operational challenges.
•Xometry faces strong competition from other manufacturing platforms.
•Dependence on a large network of suppliers could impact quality control.

Why Xometry

•Xometry provides a unique on-demand manufacturing solution.
•The platform connects businesses with a diverse supplier base.
•Xometry's technology-driven approach differentiates it in the manufacturing sector.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Xometry

Xometry

xometry.com

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Xometry is a leading on-demand manufacturing platform that connects businesses with a network of manufacturers to provide custom parts and prototypes.