Spa Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.

About the role:

The Director of Spa leads the overall Spa operations, setting the strategic vision for wellbeing while ensuring exceptional guest experiences, strong financial performance, and team engagement. This role combines business acumen with inspirational leadership, balancing innovation, operational discipline, and talent development in a luxury hospitality environment.

As a key member of the Hotel leadership team, the Director of Spa is responsible for defining the wellness identity of the property, driving innovation in treatments and services, and maintaining the highest standards of service, quality, and professionalism—true to Four Seasons values and The Golden Rule.

What you will do:

• Lead and oversee all aspects of Spa and Sports & Recreation operations, ensuring consistent delivery of Four Seasons service standards
• Drive financial performance through effective budgeting, cost control, revenue management, and achievement of monthly and annual targets
• Develop and execute business plans, including annual budgets, forecasts, and performance strategies
• Recruit, lead, and develop a high-performing team, fostering a culture of excellence, accountability, and continuous learning
• Plan and implement structured training and development programs in collaboration with the Learning & Development team
• Deliver exceptional guest experiences by maintaining high service standards, responding to feedback, and ensuring personalized service
• Introduce innovative treatments, services, and products aligned with market trends and brand positioning
• Maintain strong cross-department collaboration with Hotel leadership, Marketing, Housekeeping, Engineering, and Finance
• Ensure effective communication flows across all levels of the Spa and Recreation teams
• Oversee scheduling, rostering, and departmental administration to ensure operational efficiency
• Monitor and maintain cleanliness, maintenance, and presentation of all Spa and Recreation facilities
• Ensure compliance with health, safety, hygiene, and Four Seasons policies and procedures
• Monitor performance metrics, guest satisfaction, and market trends, implementing proactive improvements where needed
• Manage inventory, procurement, and cost-effective use of all departmental assets and resources
• Provide regular performance feedback, conduct appraisals, and support employee career development

What you bring:

• Proven experience as a Spa Director or senior spa/wellness leader in a luxury hotel or resort environment
• Strong commercial mindset with expertise in budgeting, forecasting, and financial performance management
• In-depth knowledge of spa operations, wellness trends, treatments, and guest experience design
•   Inspirational leadership style with the ability to build, motivate, and retain high-performing teams
• Excellent communication and interpersonal skills, with a passion for delivering exceptional guest service
• Strong organisational and administrative capabilities, including planning and operational structure
• Ability to drive innovation while maintaining operational consistency and brand standards
• High attention to detail and the ability to perform under pressure in a dynamic environment
• Proficiency in relevant systems and technology used in spa operations
•  Flexibility, professionalism, and a genuine passion for luxury hospitality aligned with Four Seasons culture

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Annual Bonus
• Private Health Insurance
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort based on your tenure with the company
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 50% discount in Múzsa Bar and Kollázs Restaurant
• Employee Assistance Program