Content Strategist – Employee Experience & Content Systems

Overview

The Content Strategist plays a critical role in shaping how HR and employee‑facing content is created, governed, and delivered across the organization. This role focuses on building scalable content systems, defining content strategy, and ensuring employees and People Operations partners receive accurate, timely, and actionable information. The ideal candidate is a systems thinker who understands how content, technology, and user experience intersect—particularly in an AI‑native workplace.

This position requires strong editorial judgment, a deep understanding of content operations, and the ability to translate complex information into clear, human‑centered experiences.

Key Responsibilities

Strategic Planning

• Develop and implement content strategies that support organizational goals and user needs.
• Plan and prioritize content delivery to ensure employees receive the right information at the right time.
• Align content initiatives across systems, teams, and workflows.

Content Systems & Governance

• Build and maintain content governance frameworks, taxonomies, and metadata structures.
• Ensure content is consistent, scalable, and optimized for multi‑platform delivery (CMS, AI assistants, HR tools, etc.).

Writing & Editorial Development

• Translate complex policies, workflows, and technical information into clear, concise, and engaging content.
• Write and edit content for internal audiences, including HR documentation, knowledge articles, and employee communications.
• Partner with subject matter experts to ensure accuracy and clarity.

Content Management

• Manage content within a Knowledge Management System, including drafting, publishing, updating, and retiring content.
• Oversee information architecture and navigation for internal content surfaces.
• Ensure content is structured appropriately for reuse and scalability.

Standards & Best Practices

• Create and maintain content standards, templates, workflows, and editorial guidelines.
• Promote consistency and quality across teams contributing to employee‑facing content.

Cross‑Functional Collaboration

• Partner with program SMEs, product teams, engineering, design, and operations to align content with business priorities.
• Support content needs across the employee lifecycle and HR programs.

User Experience

• Humanize employee journeys by ensuring content is intuitive, accessible, and supports self‑service.
• Reduce friction and case volume through clear, well‑structured content.

AI‑Ready Content & Scalable Impact

• Optimize content for AI/ML use cases, including search, chatbots, and automated help experiences.
• Ensure content is labeled, structured, and formatted for machine readability.
• Use AI tools to monitor content health, automate updates, and manage lifecycle workflows.

Minimum Qualifications

• Bachelor’s degree in English, Communications, or equivalent experience.
• 4+ years of experience in content strategy, technical writing, or editorial roles.
• Ability to translate complex technical or policy information into clear, engaging content.
• Experience collaborating with subject matter experts.
• Familiarity with metadata, structured content, and taxonomies for AI optimization.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Experience with technical production, including XML and headless CMS environments.
• Excellent interpersonal and communication skills.
• Ability to quickly learn and explain new concepts, workflows, and systems.
• Experience using content management systems and editing tools.

Applicants should include wri