Director of Customer Success (USA)

Confirmed live in the last 24 hours

DroneDeploy

Compensation

$170k - $200k/per-year-salary

Remote

Posted April 16, 2026

Job Description

About DroneDeploy

DroneDeploy powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, DroneDeploy allows critical industries to operate with speed and confidence.

From construction and energy to agriculture, the world’s largest companies use DroneDeploy to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we’re bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom.

At DroneDeploy, we thrive in a mostly remote-first culture rooted in innovation and impact. We’ve been recognized as a Best Place to Work in the SF Bay Area and named one of America’s Great Places to Work—but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth—both personal and professional—is part of the journey. Whether it’s flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you’re looking to be part of something ambitious, authentic, and transformative, you’ll find your place at DroneDeploy.

Role Overview
DroneDeploy is building the reality capture platform that owners and operators use to understand, manage, and improve their physical assets—from facilities and infrastructure to complex job sites. As more of our customers standardize on drones, robotics, 360 capture, and AI, we need a Customer Success leader who can turn that innovation into measurable outcomes and long-term partnerships.

We’re hiring a Director of Customer Success to lead our post-sale customer lifecycle for our owners and operators portfolio. You’ll own how we onboard, grow, and retain these customers across both Enterprise and mid-market segments, combining high-touch engagement with scaled and in-product programs. You will manage a multi-tier Customer Success organization, including both managers and individual contributors, and collaborate closely with Sales, Product, Support, Operations, and Marketing to deliver a unified customer experience.

You will own customer health, adoption, renewal, and expansion outcomes across a large, diverse book of business, using data, AI tooling, and clear operating rhythms to set the strategy and guide day-to-day execution. This is a high-visibility leadership role reporting into Customer Experience leadership, ideal for a Customer Success leader who enjoys building operating models, coaching managers and ICs, and shaping how a post-sale organization runs at scale.

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