In-House Agency Account Director

The In-house Agency Program Manager serves as the primary point of contact for creative work and represents the in-house creative agency to our Group business marketing and business stakeholders.

This role blends agency-style account management with program management. The Account Manager partners closely with stakeholders to shape work from intake through delivery, translating business needs into clear creative direction and ensuring high-quality execution across all paid and owned channels, including social, email, video, etc. The role requires strong client-facing skills, comfort working with senior leaders, and a solid understanding of how creative work is produced across channels. Success is driven by influence, clarity, and the ability to navigate complex, cross-functional environments.

Key Responsibilities

• Serve as the primary client-facing lead for Group business creative initiatives
• Build trusted relationships with enterprise stakeholders and act as a strategic partner
• Lead intake, briefing, and ongoing communication for enterprise work
• Ensure expectations, scope, and timelines are clearly defined and aligned

• Own creative projects from intake through delivery, partnering with project managers, channel leads and creative leads
• Coordinate work across internal teams and external partners as needed
• Identify risks, manage dependencies, and proactively resolve issues
• Balance multiple workstreams while maintaining quality and momentum
• Collaborate closely with partners across Enterprise Marketing, including Integrated Marketing Managers, to support enterprise initiatives

Skills and Experience

• 8–12 years of experience in account management, program management, or a related client-facing role
• Experience working in an agency or in-house creative environment
• Strong understanding of creative production across all channels
• Comfort partnering with senior leaders and facilitating complex conversations
• Excellent communication, organization, and problem-solving skills
• Ability to balance collaboration with decisiveness

What Success Looks Like

• Stakeholders see this role as a clear, trusted point of contact
• Creative teams receive well-defined direction
• Work moves efficiently with fewer surprises or rework
• Strong cross functional partnerships are built across the Enterprise

Location

• This role is Hybrid with 3 days a week in our Hudson Yards NY location

Salary Range:

$103,450.00 - $169,960.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.