Manager, Front Store Emerging Innovation (Test & Pilot Execution)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager, Front Store Emerging Innovation leads the execution of Front Store emerging technology tests and pilots.  From lab readiness through in-store testing, this role ensures pilots are run with disciplined measurement, tight operational coordination, and clear feedback loops. This role partners closely with their leadership, vendors, and CSC partners to execute test plans, collect and synthesize field feedback, monitor performance outcomes, and maintain day-to-day testing operations in both the Operations Innovation Lab and in-store. The Manager helps ensure pilot activity is consistent, repeatable, and decision-useful by maintaining test documentation, coordinating store execution and support needs, and producing clear pilot updates and post-test readouts.

Responsibilities:

• Execute pilot test plans end-to-end, including lab environment setup, store and field coordination, and measurement hygiene

• Collect, organize, and synthesize feedback from stores, field leaders, and partners to inform iteration and scale decisions

• Monitor pilot performance outcomes and produce clear reporting on KPIs, issues, and recommendations

• Maintain day-to-day readiness of the Innovation Lab environment and testing assets used for pilots

Required Qualifications:

• Experience executing pilots and tests in retail or frontline operating environments (e.g., lab, store, or comparable field setting)

• Strong operational coordination skills with multiple stakeholder groups, including stores, field leaders, vendors, and corporate partners.

• Familiarity with front store workflows such as inventory/on-shelf availability, pricing and promotion execution, and colleague mobile device usage

• Experience collecting and synthesizing qualitative feedback into clear, actionable insights, and comfort with KPI tracking and basic performance reporting (e.g., Excel, dashboards, scorecards)

• Strong written and verbal communication skills, with the ability to manage multiple workstreams and deadlines with high attention to detail, and willingness to travel to stores as needed (up to 50%)

Preferred Qualifications:

• 5+ years of experience thinking strategically and developing long-term plans that align with organizational goals and objectives

• 5+ years of experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes

• 5+ years of end-to-end project management experience, leading initiatives from initial concept through successful launch

• 5+ years of experience launching technology solutions in fast-paced environments (retail launch experience a plus), including partnering with vendors to scope and execute pilots, define requirements, and build delivery plans

• Advanced proficiency with analytics tools such as SQL for data analysis and reporting

Education: Bachelor's degree or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.