Technical Writer (12 month FTC)

Johnson Controls is a smart buildings company. We provide complete hardware and software solutions to make buildings safer, more comfortable, and more efficient. 

Our Technical Writing org consists of 60+ writers at all experience levels. We do more than just write. As a uniquely large technical communication department, we have built our own DocOps processes: authoring tooling, publishing platform, CCMS, style guide, review/editing, illustration, patents. The majority of our content is authored in DITA XML but we also support other authoring tools such as InDesign, Framemaker and Madcap Flare.

The Technical Writing org have a track record of innovation within the company. We have won innovation competitions and had several patents granted. 

How you will do it

• Creating content for a business unit supporting program releases under the guidance of more senior team members

• Working closely with teams of engineers, developers, product management, marketing across the world

• Creating content in DITA xml and content management systems

• Creating technical illustrations

• Providing DocOps support. You will have the opportunity to support one of our process teams.

What we look for

• Ability to work from the Cork office three days per week

• Educational background in English, Journalism, Technical Communications, Languages, Software & Hardware Engineering, Multimedia or Science

• Excellent communication and interpersonal skills. You will be working closely with the development and product management teams

• Ability to plan your workload and multi-task

• Technical illustration skills: Photoshop and Illustrator or similar

Desired skills

• Experience with topic-based writing, preferably DITA xml

• Document control and revisioning in content management or version control systems

• Technically skilled. Knowledge of scripting languages, APIs, SQL is desired.

What we offer

• Welcoming, collaborative and connected work culture, access to Employee Assistance Program (EAP), hybrid working, health care, pension scheme, paid maternity/paternity, employee education, 23 days of paid holidays, sports & social club and many more

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