Spa Receptionist

Location Overview
Join our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems – the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.

Role

The Spa receptionist is responsible for ensuring that all spa reception responsibilities are carried out to provide guests with quality service. Ensure that spa service preparation and departmental operations align with the standards outlined in the Departmental Operations Manual. The spa receptionist will also oversee all reservations, payment procedures, and tracking processes established for the spa facilities as required.

Responsibilities

Maintain consistently high service standards for all Aman Spa guests.

Provide warm, professional, and personalized welcome and farewell experiences.

Manage spa reservations and scheduling to maximize treatment room and therapist occupancy.

Ensure spa reception and all spa areas are clean, well-presented, and prepared according to Aman standards.

Handle cashiering, payment procedures, and maintain accurate records.

Possess strong knowledge of spa treatments, retail products, and wellness services to recommend appropriately.

Promote spa treatments and retail products to enhance guest experience and revenue.

Comply with all Amanoi policies, procedures, grooming standards, and perform additional duties as assigned.

Requirements

Minimum 1–2 years of experience in Spa Reception, Front Office, or luxury hospitality environment.

Experience in luxury resorts or wellness environments is preferred.

Good command of English (spoken and written); additional languages are an advantage.

Strong communication and interpersonal skills with a guest-centric mindset.

Professional grooming and appearance aligned with ultra-luxury standards.

Detail-oriented, proactive, and able to work under pressure.

Flexible to work shifts, weekends, and public holidays

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home. 

• Aman Global Complimentary Night Program.

• Single accommodation with full board at the Colleagues' Cafeteria.

• Laundry service.

• 12 Annual Leave Days.

• 44 hours per week and 11 public holidays a year.

• PTI Health Care Package for Employee and Immediate Family Members.

• Competitive Remuneration Package.

• Learning and development programmes through Aman.

• Year-end Bonus.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.