Senior Manager, Operations Quality Engineer

About Misfits Market:

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of

Prioritizing our Customers                             

Doing more with less

Thinking Differently         

Respecting one another                             

Moving deliberately and quickly                   

Taking initiative and delivering 

About Role:

The Senior Manager, Operations Quality Engineering is a leadership position responsible for the strategic direction, daily operations, and long-term success of the company’s Quality and Food Safety department. This role oversees the Quality Engineer II (QE II), Quality Assurance Supervisors, and Quality Technicians to ensure total compliance with Safe Quality Food (SQF) standards, National Organic Program (NOP) requirements, and Fulfilled By Misfits (FBM) initiatives. The Manager serves as the primary SQF Practitioner and HACCP Coordinator, maintaining the integrity of the facilities Food Safety and Quality Plans.

Responsibilities: 

1. Leadership & Strategic Management

• Team Development: Manage, coach, and mentor Quality Engineers (QE II) and Quality Supervisors, focusing on high-level problem-solving and process improvement rather than tactical tasks.
• Succession Planning: Guide supervisors and engineers through the manager promotion track, ensuring they achieve required SQF Certifications.
• OKR & KPI Management: Define and track departmental Objectives and Key Results (OKRs), such as achieving a 95% target score on SQF audits and maintaining 100% compliance for organic audits.
• Cross-Functional Collaboration: Partner with Operations, Merchandising, and Operational Excellence teams to champion a collaborative food safety culture.
• Defect Reduction: Investigate internal errors (picking mistakes, damaged goods) and external customer complaints. Perform root cause analysis to prevent these issues at the source.

2. Food Safety & Compliance (SQF/HACCP)

• SQF Practitioner: Lead the development, implementation, and maintenance of the SQF system (Editions 9/10).
• HACCP Leadership: Lead the multidisciplinary HACCP team, coordinate monthly meetings, and perform mandatory validation checklists for all Food Safety Plans.
• Audit Readiness: Serve as the primary point of contact for third-party, regulatory (FDA/USDA), and customer audits.
• CAPA & RCA Oversight: Trigger and manage Corrective and Preventive Actions (CAPA) and Root Cause Analysis (RCA) for audit non-conformances, customer compla