Regional Manager, Immigration

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

• Overseeing capacity planning and workforce management across multiple regions ensuring accurate forecasting and alignment

• Provide detailed and accurate reporting to the Director and Operations Manager on regional performance, workforce management, and capacity planning

• Monitoring and ensuring the achievement of regional goals and KPIs

• Overseeing the final stages of hiring for key regional positions, including negotiation of job offers

• Conducting regular performance reviews and providing feedback to Immigration Consultants

• Address and resolve complex escalated employee and client complaints, ensuring positive outcomes and consistent solutions

• Assisting with compliance and risk management activities related day to day operations

• Leading the launch of new immigration services and products, including end-to-end project management, development and updating of SOPs and operational documentation, and training and enablement of regional teams to ensure consistent, high-quality delivery
  

Qualifications

• 10+ years of immigration or global mobility experience, including at least 2+ years in a regional or country leadership role overseeing immigration operations across multiple APAC jurisdictions

• At least 2 years of experience as People Manager (nice to have experience managing remote teams)

• Demonstrated experience establishing, scaling, and standardizing immigration processes in two or more APAC countries

• Strong understanding of immigration frameworks across APAC, including country-specific regulatory requirements

• Familiarity with key APAC immigration authorities (e.g., Singapore MOM, Australia Department of Home Affairs, Hong Kong Immigration Department and Japan ISA)

• Fluency in English and in Mandarin (written and spoken) required; ability to communicate effectively with regional stakeholders, partners