Senior Product Manager, Kitchen Display Systems

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The restaurant industry is experiencing a significant transformation, with technology becoming increasingly crucial in determining a restaurant's success. Kitchen Display Systems (KDS) are the nerve center of restaurant operations—where orders become food and kitchen teams execute at speed.

As part of Square's F&B Service team, you'll have the opportunity to own the end-to-end KDS experience, spanning the full ecosystem of connectivity, displays, and kitchen operations.

We're looking for a Senior Product Manager to lead the strategy and execution for Kitchen Display Systems, one of Square's top priorities. In this role, you'll shape how restaurants receive, manage, and fulfill orders across their kitchen. You'll work closely with Engineering and Design to deliver a best-in-class KDS experience that helps kitchen teams work faster, smarter, and with fewer errors.

You Will

• Own and drive the vision, strategy, and execution for Kitchen Display Systems end-to-end
• Lead the KDS ecosystem including connectivity, display hardware, and kitchen operations workflows
• Work closely with restaurant owners, operators, and kitchen staff to deeply understand their processes, pain points, and use cases across the complexity spectrum—from single-station kitchens to multi-station QSR operations
• Lead the development of scalable, enterprise-grade features that help restaurants manage complex kitchen workflows across multiple stations and order channels
• Collaborate with teams across Square (Product Marketing, Hardware, Customer Support, Account Management, and other F&B product teams) to ensure our solutions are well-designed and well-supported
• Drive alignment across multiple stakeholder teams and influence product direction at the executive level
• Use data and customer insights to make informed product decisions and measure success
• Build and maintain strong relationships with key customers, gathering feedback and iterating on solutions

You Have

• 5+ years of Product Management experience, preferably in B2B SaaS or Food & Beverage technology.
• Deep expertise in restaurant operations or Kitchen Display Systems (KDS).
• Proven ability to define product strategy and drive execution end-to-end.
• Track record of launching scalable, enterprise-grade features.
• Excellent cross-functional collaboration and executive-level alignment skills.

Even Better

• Experience working with restaurant technology or point of sale systems
• Understanding of kitchen operations and back-of-house workflows
• Experience with hardware/software integration and display systems
• Experience with enterprise software development and scaling products for large organizations

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without reg