Manager, Implementation

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Implementation

Overview

• In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customer
• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.
• Are you motivated to be a part of driving a world beyond cash?
• Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
• Are you able to cope with a fast changing and ambiguous environment?

Role

• Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution.
• Assess and document customer needs and according implementation impacts on customers’ and MasterCard’s core and non-core processing systems and platforms.
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Handle multiple customer processing implementation projects in parallel


All About You

• Experience in “Information Technology” system knowledge, with good understanding of network technology, applications, and project management
• Strong knowledge of payment transaction processing and industry business knowledge
• Good understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles
• Good understanding of the 4 party model and the full transaction lifecycle for MasterCard brands
• Ability to interact well with the customer
• Good verbal and written communication skills
• Self starter with a desire to learn independently
• Ability to work in a matrixed organizations and cross functional teams
• Ability to manage change in a technical work environment
• Ability to understand theory /principles with business impact and apply this understanding to the work environment
• Ability to provide training and overview of the functions within CIS and to customers
• Fluent in English is required
• Fluent in French and Arabic is an asset

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.