About the role

Aplyr's Quick Take

This role is about overseeing customer service operations, including order control, billing, and compliance with company policies. You'll be responsible for improving processes and ensuring customer satisfaction while managing a small team. It's a supervisory position that requires both administrative skills and customer service experience.

Good fit

Ideal candidates have 3-5 years of experience in administrative control and customer service, preferably in manufacturing. Strong communication and leadership skills are essential, along with proficiency in SAP and advanced English.

Worth noting

The role emphasizes continuous improvement and compliance with safety and quality standards, which may appeal to those who enjoy structured environments. The requirement for advanced English suggests a diverse workplace with potential international interactions.

¡ÚNETE A NUESTRO EQUIPO AXALTA!

Somos líderes a nivel mundial dedicados al desarrollo, fabricación, y venta de recubrimientos líquidos y en polvo. Comprometidos con en ambiente y la seguridad de nuestros empleados.

Función general del puesto:

El Supervisor de Servicio al Cliente actuará en Tlalnepantla siendo responsable de desarrollar y ejecutar los procesos relacionados al departamento de Servicio al Cliente, desde controle de pedidos, temas de facturación y controles SOX, asegurando el acuerdo con políticas y guías de la empresa, elaboración de reportes, seguimiento de indicadores e identificando oportunidades de mejora continua y actividades de controles y soporte a areas afines para garantizar el mantenimiento de los clientes y materiales a nivel de ventas planeados.

Roles y responsabilidades:

Responsable de establecer los procesos de Control de Pedidos y Facturación de acuerdo con las políticas y guías de la compañía, identificando mejores prácticas para cumplir con estándares de Seguridad, Control Interno y Servicio a Clientes a nivel nacional.
Identifica oportunidades de mejora en la administración y Servicio al Cliente.
Soporta los proyectos para obtener mejores resultados en el CCD.
Administración de facturación y notas de crédito del negocio, además de controles SOX.
Responsable por garantizar que todos pedidos, facturación y reportes estén configurados de forma correcta y se presenten a través del sistema SAP y herramientas de la empresa que se necesiten.
Proporciona soporte técnico y funcional a los usuarios de ventas en el negocio de pinturas.
Participa en el cumplimiento de Políticas de Calidad y desarrolla acciones preventivas y aplica soluciones cuando tengan desviaciones, certificandose de mantener los patrones de Seguridad, Salud Ocupacional y Medio Ambiente.
Coordinar con el área de distribuición envios o devoluciones de centros de servicio de traspasos.

Perfil Ideal del puesto:

Licenciatura en Administración, Ingeniería Industrial, Sistemas o carreras afines.
Experiencia mínima de 3 a 5 años en control administrativo y manejo de sistemas en industrias o empresas de manufactura.
Experiencia con Servicio a Clientes y Control Administrativo de Ventas.
Conocimiento en SAP.
Habilidades de comunicación, liderazgo y enfoque al cliente.
Inglés avanzado (fluidez lectora, auditiva y oral).

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to TA-Support-Center@axalta.com.

Aplyr's read

Axalta Coating Systems excels in providing innovative coatings and paint solutions, attracting professionals in science, manufacturing, and sales across diverse global markets.
Synthesized from recent postings & public sources

What's promising

•Strong global presence with operations in over 130 countries.
•Diverse product range catering to automotive, industrial, and architectural sectors.
•Continuous innovation with a focus on sustainability and performance.

What to watch

•Highly competitive industry with pressure on pricing and margins.
•Dependence on raw material availability and cost fluctuations.
•Complex regulatory environment impacting operations and compliance.

Why Axalta Coating Systems

•Specialized expertise in high-performance coatings for automotive OEMs.
•Commitment to sustainability through eco-friendly product innovations.
•Robust partnerships with leading automotive and industrial brands.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Axalta Coating Systems

Axalta Coating Systems

axalta.com

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Axalta Coating Systems is a global leader in coatings and paint solutions, providing a wide range of products for various industries including automotive, industrial, and architectural markets.