Responsibilities:

• Processes and verifies applications for credit.

• Identifies payment discrepancies and initiates collections or dispute resolution process; performs follow up procedures as needed.

• Assists with in-depth customer payment analysis to properly record actions required to resolve disputed items.

• May assist other associates in their collection and/or reconciliation efforts for certain accounts.

• Proactively solicits payment on overdue account according to payment terms within department’s guidelines and key performance indicators (KPIs)

• Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks. Maintains contact with internal and external customers in order to address all credit and collection issues.

• Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments.

• Monitors customer payments.

• Initiates customer credit refunds when appropriate.

• Performs related duties as assigned.

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Education:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations.

Work Experience:

• Two years associate's degree program, technical vocational training or equivalent combination of experience and education. Normally requires a minimum of one (1) year of directly related experience

Skills and Knowledge:

• Demonstrated ability to resolve issues quickly and escalate appropriately in a fast-paced environment.

• Demonstrated ability to communicate effectively both orally and in writing

• Knowledge of general accounting principles

• Strong interpersonal skills

• Good negotiating skills

• Strong organizational skills; attention to detail

• Knowledge of Microsoft programs; extensive knowledge of Excel

Work hours are 9:00 a.m. to 6:00 p.m. (Monday through Friday). During Daylight Saving Time, work hours are 10:00 a.m. to 7:00 p.m.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Cencora Costa Rica Limitada

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned