About the role
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Job Summary
The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customer. We are looking for empathetic, technically skilled problem solvers with a knack for solving difficult problems and pleasing our customers. The email team works closely with all parts of the organization to ensure the customer experience is seamless and consistent.
The Email Support Team works closely with all parts of the organization to ensure the customer experience is seamless and consistent. This team works closely with the Technical Support (Live Help) Team with potential opportunities for career growth and advancement.
This is an onsite and in-office position based in Salt Lake City, UT. Reporting to the Director of Customer Support, you will be responsible for the following:
Aplyr's read
Filevine is transforming legal practices with its cloud-based case management software, attracting tech-savvy professionals eager to streamline law firm operations.
What's promising
- •Filevine's software significantly enhances workflow efficiency for law firms.
- •The company is expanding, offering diverse roles from engineering to marketing.
- •Filevine's focus on legal tech positions it as a niche leader in case management.
What to watch
- •The niche focus on legal tech may limit broader industry applications.
- •Rapid expansion could strain resources and affect company culture.
- •Limited public information about employee satisfaction and work-life balance.
Why Filevine
- •Filevine specializes in cloud-based solutions tailored for law firms.
- •The company integrates client communication directly into its case management software.
- •Filevine offers a unique blend of legal expertise and technological innovation.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Filevine
Filevine is a cloud-based case management software designed specifically for law firms. It streamlines workflows, enhances collaboration, and improves client communication, ultimately aiming to increase efficiency and productivity in legal practices.
