Payment Operations Specialist (Temp-To-Hire Assignment)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for a temp-to-hire Payment Operations Specialist who will be the direct contact for the day to day interactions with credit card companies regarding customer chargebacks and disputes.

You'll have the opportunity to defend chargebacks from the credit card companies by performing detailed research, providing accurate support, and meeting the contractual deadlines for requested information. It is a global responsibility handling incoming inquiries and chargebacks for all Collectors US and Canada divisions. You're detail oriented, you enjoy research, are able to meet deadlines, and work well under pressure. 

You'll report to the Accounts Receivable Manager and work onsite at our Santa Ana, CA headquarters.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You'll Do:

• Review all incoming correspondence from the credit card companies such as Visa and MasterCard processor, American Express and Discover. 

• Understand requests, performing the appropriate research, determining the course of action and communicating with the credit card companies as to the outcome. 

• Respond to requests – Provide submission copies and supporting documentation within a contractual time limit to avoid losing chargeback. 

• Research/Dispute chargebacks – Perform research and Dispute chargebacks with supporting documentation.   

• Process accepted chargebacks – Research and accept liability on valid claims. 

• Scanning documents and saving them as PDF files for record-keeping.

• Communicates with different departments within the organization in order to obtain information and support in order to dispute/accept chargebacks. 

• Communicates with customers via telephone and email. 

• Works with staff accountants to assist with month end reconciliations pertaining to chargebacks.  

Who You Are:

• Detail-oriented with the ability to multitask. 

• Organized, solution-oriented, with excellent time management skills. 

• A proven team player with strong communication and interpersonal skills.  

• Intermediate to advanced computer skills to include Google Sheets, Google Docs and Adobe.

• Positive Attitude

• 2-5 years of chargebacks, accounts receivable or related experience in a fast paced, high-volume environment.

• Accounting Certificate or Associate Degree preferred.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.