Support Specialist, Sales Operations

Confirmed live in the last 24 hours

Kinder's

Compensation

$90,000 - $110,000/year

Walnut Creek, CA

Hybrid

Posted April 25, 2026

Job Description

BUILT ON FLAVOR. FUELED BY PEOPLE.

What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.

With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives.

This Support Specialist, Sales Operations plays a critical role in ensuring accurate and timely execution of trade promotions and new item launches. This role balances hands-on execution of retailer portal submissions and new item paperwork with ownership of TPM system administration and reporting. The ideal candidate is extremely detail-oriented, diligent in tracking submission deadlines, and skilled at managing contracts, forms, and data accuracy.

RESPONSIBILITIES: 

Retailer Promotion & Item Setup

Enter and maintain promotions in retailer portals, ensuring accuracy and compliance with retailer requirements.
Complete and submit new item paperwork, contracts, and forms on time, diligently tracking deadlines to prevent delays in launches or promotions.
Coordinate with Sales Managers, Brokers, and other cross-functional teams to gather required information and documentation for submissions.
Organize and maintain promotional event records, agreements, and other retailer documents.
Monitor submission status and resolve discrepancies proactively to ensure seamless execution at retail.

TPM Systems & Trade Support

Partner with Sales, Brokers, and Trade Finance teams to ensure trade promotion data is entered, approved, and reconciled accurately and on time.
Distribute reporting on trade promotion activity to support accrual management, financial reconciliation, and post-promotion reviews.

Process Support

Facilitate clear communication between Sales Managers, retailers, and cross-functional teams to verify promotional details, ensure accurate retailer execution, and proactively resolve data discrepancies.
Troubleshoot issues in TPM and retailer portals, partnering with cross-functional teams to streamline workflows and improve efficiency.
Act as a detail-driven steward of deadlines and compliance, ensuring contracts, forms, and submissions are completed accurately and on schedule.
Assist in identifying process gaps and suggest ways to streamline workflows.
Maintain organized and accurate account records for financial audit purposes.

REQUIRED QUALIFICATIONS:

2–3 years of experience in trade promotion management, sales operations support, or related fields.
Experience with data entry in TPM and retailer portal systems, or similar platforms.
Proven ability to coordinate activities and serve as a liaison between cross-functional teams.
Strong attention to detail with demonstrated success in managing deadlines, high volumes of administrative tasks, and maintaining data integrity.
Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
Experience in reporting tools (e.g., Power BI) for data extraction and report preparation.
Proficient in Microsoft Excel, with the ability to analyze, manage, and report on trade promotion data effectively.