About the role
At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!
We are looking for an experienced Site Reliability Engineer (SRE) to join our engineering team. The Site Reliability Engineer is responsible for ensuring the reliability, availability, and performance of Talkspace's agentic behavioral health platform. They leverage strong technical skills to build and evolve systems with a focus on client confidentiality. Additionally, they play a key role in maintaining live services by implementing effective monitoring and measurement strategies. The Site Reliability Engineer (SRE) will stay informed of industry trends and share valuable insights with the team, contributing to a culture of continuous learning and improvement. They actively participate in on-call duties, serving as an escalation contact for service incidents, and demonstrate a knack for process development through automation. With excellent communication skills, they collaborate with cross-functional teams and contribute to the development of efficient processes and documentation, ensuring effective teamwork and system reliability.To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a hybrid position. Talkspace Headquarters is located in NYC.
What You’ll Do
- Technical Skills
- Ensure the reliability, availability, and performance of critical systems and applications.
- Build and evolve systems using best practices to ensure client confidentiality.
- Maintain services once they are live by measuring and monitoring their availability, performance, and overall health.
- Keep up-to-date with industry trends, share knowledge with the team, and contribute to the professional development of colleagues.
- Process Development
- Share on-call duties with the team and be an escalation contact for service incidents.
- Proactively design efficient processes and automate tedious tasks.
- Communication
- Effectively and concisely communicate complex technical topics to peers.
- Respectfully voice alternative solutions in the architecture and design process.
- Maintain comprehensive documentation for system architecture, procedures, and best practices.
- Team Collaboration
- Work with engineering teams to improve how they design, develop, deliver, and evolve Talkspace services, to improve their availability, scalability, and
Aplyr's read
Talkspace is a leading online therapy platform, attracting professionals dedicated to making mental health care accessible and reducing stigma around seeking help.
What's promising
- •Talkspace offers flexible work arrangements for therapists, allowing them to work remotely.
- •The platform connects therapists with a large, diverse client base, enhancing professional reach.
- •Talkspace's focus on mental health accessibility aligns with growing societal demand for such services.
What to watch
- •Limited public information about Talkspace's employee benefits and compensation structure.
- •The company faces competition from other telehealth platforms offering similar services.
- •Contract positions may lack job security and benefits compared to full-time roles.
Why Talkspace
- •Talkspace provides therapy through secure messaging, differentiating it from traditional face-to-face sessions.
- •The platform's emphasis on reducing mental health stigma is a core part of its mission.
- •Talkspace has a wide geographical reach, hiring therapists across many states for greater accessibility.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Talkspace
Talkspace is an online therapy platform that connects individuals with licensed therapists through a secure messaging and video chat interface. By providing accessible mental health services, Talkspace aims to reduce the stigma around seeking help and improve the overall mental well-being of its users.
