About the role

Aplyr's Quick Take

This role is primarily about managing customer accounts and providing aftersales support. You'll handle customer queries, generate sales reports, and coordinate logistics while working closely with both customers and internal teams. It's an individual contributor role with a focus on customer service and account management.

Good fit

Ideal candidates have experience in customer service or account management, preferably in a technical or sales environment. A professional demeanor and strong communication skills are essential, along with the ability to work independently and manage multiple tasks.

Worth noting

The role includes a 24/7 on-call component for AOG support, which may not suit everyone. Additionally, the position requires occasional travel, which could be a consideration for work-life balance.

Date Posted:

2026-03-19

Country:

Singapore

Location:

SG-01-SINGAPORE-041 BLOCK A ~ 41 Changi N CRES ~ 41 CHANGI N CRES-041 BLOCK A

Position Role Type:

Onsite

Essential responsibilities include but are not limited to:

Report to Customer Support Manager and support Business Development Directors on account related issues
Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales Report, etc to document KPI
Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stakeholders to ensure resolution
Engage external customers on account related issues and establish positive rapport with customers through routine communication cadence
Coordinate with internal customers on various account related issues including attending meetings for jobs induction, jobs closing and supporting ad-hoc reporting
Administer and execute shipping, invoicing and other related logistic coordination
Document and maintain data integrity of sales records, customer records, etc in ERP
Interface with OEM HQ and be involved in administering warranty claims, spares inventory, long-term agreements, etc, including generation of Lease/Exchange Agreements, management and sales reports
Participate in marketing events planning and execution
Support and conform to all organization’s compliance requirements, eg. export controls, business ethics, etc
Support 24/7 AOG hotline on a rotation basis
Occasional traveling required

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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Aplyr's read

RTX is a leader in aerospace and defense, attracting engineers and specialists dedicated to advancing military and commercial technologies globally.
Synthesized from recent postings & public sources

What's promising

•RTX's strong global presence offers diverse career opportunities in multiple regions.
•The company invests heavily in R&D, driving innovation in aerospace and defense technologies.
•RTX's partnerships with governments ensure a steady flow of high-profile projects.

What to watch