About the role
Employment Type:
Full timeShift:
Day ShiftDescription:
Position Purpose
This person assists Patient Relations by managing the complaint and grievance line for Saint Francis Hospital and provides administrative data entry and distribution support for regulatory data capture
What you will do
Contribute to overall quality of care by treating all patients with respect and dignity
Prioritize, plan, organize, and manage complaint line
Document in the patient relations module the complaints and grievances received
Notify managers of the complaint or grievance timely to begin investigation and resolution process
Initiate grievance initial letter acknowledging receipt to sender or caller to meet CMS regulations for timeliness
Provide administrative and clerical support to Quality, Patient Safety, Regulatory Affairs, and Patient Relations
Minimum Qualifications
Associates Degree and/or equivalent experience with data support and patient relations preferred
Three (3) years’ experience providing superior administrative support and interpersonal interactions with staff and patients
Excellent communication skills including verbal and written and implementation of these skills in telephone and interpersonal conversations
Position Highlights and Benefits
Full time 40hrs M-F days
Excellent benefits - starting day 1!
Ministry/Facility Information
Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Aplyr's read
Trinity Health is a leading Catholic healthcare system offering diverse roles in patient care, administration, and technical support across numerous U.S. locations.
What's promising
- •Trinity Health provides a wide range of healthcare services across multiple states, enhancing career opportunities.
- •The organization offers roles with substantial sign-on bonuses, such as $15,000 for certain positions.
- •Trinity Health's Catholic mission emphasizes compassionate care, appealing to those aligned with its values.
What to watch
- •Limited public information about career advancement opportunities within the organization.
- •The healthcare industry faces regulatory challenges that may affect operational stability.
- •Working night shifts and demanding roles may impact work-life balance for employees.
Why Trinity Health
- •Trinity Health is one of the largest Catholic healthcare systems in the U.S., offering a unique faith-based work environment.
- •The organization spans multiple states, providing diverse geographical work opportunities.
- •Strong emphasis on community service and compassionate care differentiates Trinity Health from secular healthcare providers.
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About Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the United States, providing a range of health services across various states.
