Senior Operations Specialist QSE Strategy

This hybrid role is based in the East region and requires onsite presence at Corewell Health Southfield Center three days per week, with flexibility based on business needs.

Drive Change. Deliver Impact. Lead What’s Next.

Are you a strategic problem-solver who thrives on driving meaningful change across a complex healthcare organization? Join Corewell Health as a Senior Operations Specialist and play a pivotal role in shaping the future of care delivery and business operations. In this high-impact position, you'll lead transformational initiatives, optimize processes, and collaborate with multidisciplinary teams to improve quality, safety, efficiency, and organizational performance. From managing enterprise-wide projects to influencing operational strategy and serving as a trusted partner to leaders across clinical and non-clinical areas, you'll have the opportunity to make a measurable difference for our teams, patients, and communities every day. If you're energized by continuous improvement, data-driven decision making, and leading change, we invite you to bring your expertise to a team committed to excellence and innovation.

Job Summary

The Senior Operations Specialist works independently and autonomously to identify, lead, drive and manage work that supports the strategies, initiatives, and goals of the organization. Responsible for the development, implementation and support of programs and projects that ensure operational efficiency, enhanced safety, increased productivity, reduced cost, and continuous improvement. Drives projects throughout the organization, including both clinical and non-clinical areas, to accomplish measurable improvement, with work assignments typically more complex and involving multi-disciplinary teams. Manages the day-to-day operational needs as well as the strategic goals of the business and may act as interim leadership as needed. 

Essential Functions

• Provides operational leadership for new and existing programs and projects. Ensures required documentation, reporting, data collection and database utilization are performed in an accurate and timely manner. Prepares progress reports, study results and other reports as required.
• Collects and analyzes process, productivity, value and quality related data to initiate, develop, and recommend operational practices and procedures that focus on operational efficiency, enhanced safety, increased productivity, and reduced cost.
• Directs, organizes, and engages in process and quality improvement initiatives. Responsible for identifying, leading, and implementing recommendations to improve operational efficiency, new services for area of responsibility and creates documentation of new established workflows.
• Serves as the operational lead to provide structure, project management and direction for new and existing workflow transformation and other operational initiatives. Develops action and projects plans focused on operations and running the business.
• Leads compliance activities across the organization to ensure services are provided in accordance with State and Federal regulations, organizational policies and procedures, medical staff bylaws and accreditation/compliance requirements.
• May work on initiatives that span across several service lines.
• Supports improvement activities for accountable areas based on organizational priorities (project management, measurable deliverables, milestones, and data informed strategy). 
• Serves as a liaison between various departments across the Corewell Health System. Communicates, collaborates, networks with and acts as a change agent to key stakeholders. 
• Adapt to changing priorities while maintaining focus on strategic quality goals and organizational performance. 
• May serve as interim leadership

Qualifications

Required

• Bachelor's Degree or equivalent in business, healthcare administration or related field
• 5 years of relevant experience

Preferred

• Master's Degree
• 5 years of proven leadership
• 5 years of relevant experience in healthcare and working within in an organization of size and complexity comparable to Corewell Health
• 5 years of project management, strategic planning, and developing communications for senior executive audiences
• 5 years of clinical experience 

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.