CX Tech Manager

Summary

Circle K has an ambition to grow it’s business in the next several years through making its customers’ lives a little easier every day by delivering differentiated, delightful customer experiences.  Technology leadership and customer technology capability will be critical to achieving this goal.  A key focus area is to innovate the Customer Journey and deliver on our digital channel offerings. 

That’s where you come in, we are looking for a Technology Customer Experience Manager to join our team.  This is a role within the Global Technology team, that will be responsible for bringing the at store checkout & ordering experience to life through technology and digital capabilities.  Reporting to the Senior Manager, Digital Channels Technology, you will be a key partner to our Global Customer Experience and Global Development teams.  

Responsibilities

• Key resource in the overall success of the store checkout and ordering experience within our stores, , aligning to the business objectives.
• Trusted advisor for the Senior Manager, reporting at the program level about work done within the agile team 
• Works with the technology teams to align on expectations with business stakeholders for delivery of new capabilities, features, and functionalities.
• Collaborate with Product Managers, Product Technical Owners, Solution Architects, Product Lead and Application teams to define the product backlog and feature priority, including the support of these features with planning cycles
• Meeting with vendor partners and retails systems to manage delivery of dependencies resource management, and delivery excellence
• Removes Product Level Blockers (e.g. dependency between teams)
• Strengthen cross-functional leadership by maintaining communication between tech, product, and business teams
• Support testing coordination for releases​
• Improve customer experience by managing technical programs or platform enhancements that balance user empathy, business needs, and technical feasibility
• Ensure quality standards and KPIs are measured and reported against the initiative

Qualifications

• Must be obsessed with delivering results, thinking big and “finding a way”, and have an external awareness and curiosity to innovate and disrupt.
• Must have a self-starter attitude and be constantly seeking solutions to any challenges raised
• Bachelor’s Degree Required
• 3-5 years of tech product owner or product management experience
• Agile/SAFe product management experience and planning tools (e.g. JIRA, Confluence) preferred
• Excellent written and verbal communication, problem solving and analytical skills
• Proven record of managing multiple projects at once
• Ability to stay highly organized and efficient in a fast-paced, rigorous work environment.

• Demonstrated facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing

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Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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