Guest Experience Ambassador

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel Jakarta is located in the Sudirman Central Business District (SCBD), one of the most prestigious areas of Jakarta, Indonesia. It provides easy access to corporate offices, shopping centers, and entertainment venues. Open since July 2016, Four Seasons Hotel Jakarta provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world.  The hotel offers a range of rooms and suites designed with a blend of modern luxury and Indonesian culture. These accommodations are equipped with top-notch amenities and offer cityscape views. The hotel also supports Indonesian culture and art, with an extensive art collection on display and regular cultural events. Recent awards and honors include the Top 20 List for Hotels in Asia as voted by the readers of Conde Nast Traveler.

About the Role

The Guest Experience Ambassador is the heart and soul of our guest journey. In this role, you embody the Four Seasons philosophy of genuine care, intuitive service, and personalized attention.

You will create meaningful emotional connections with guests, anticipate needs before they arise, curate bespoke experiences, and act as a gracious host throughout the property. With an eye for detail and a sincere passion for service, you will elevate each moment of the guest experience, ensuring that every interaction feels natural, thoughtful, and uniquely tailored.

You will support recognition, engagement, and service recovery while shaping a seamless, high-touch stay for all guests — from pre‑arrival preparations to thoughtful post‑stay follow‑up.

What You Will Do

• Serve as the primary host in the lobby, public areas, and outlets — proactively assisting, guiding, and checking on guest comfort.
• Warmly greet, connect, and engage with guests throughout the property, creating an atmosphere of genuine welcome and hospitality.
• Anticipate guest needs through active observation, emotional intelligence, and personalized communication.
• Support Front Desk and Guest Experience operations by coordinating arrivals, special requests, celebrations, and VIP services.
• Escort guests when appropriate (to rooms, outlets, spa, hotel facilities), providing personalized orientation and thoughtful recommendations.
• Log guest preferences, interactions, and follow‑up actions into internal systems to support seamless recognition across departments.
• Support service recovery by listening actively to guest concerns, taking ownership, and ensuring any issue is resolved with empathy and urgency.
• Maintain an elegant, polished presence in the lobby to ensure guests always find immediate support and assistance.
• Contribute to daily briefings, provide feedback on guest sentiment, and highlight opportunities to enhance the overall experience.

What You Bring

• A genuine passion for creating meaningful, personalized guest experiences where every guest feels truly valued and seen.
• Proven experience in luxury hospitality or guest‑facing service roles; Guest Relations or Front Office background is an advantage.
• Outstanding interpersonal and communication skills, with a warm, gracious, and polished manner.
• High emotional intelligence, cross‑cultural sensitivity, and the ability to build trust with guests from diverse backgrounds.
• Strong attention to detail, organizational skills, and the ability to multitask gracefully in a dynamic, fast‑paced environment.
• A guest‑centric mindset, with an intuitive understanding of preferences and the ability to tailor recommendations naturally.
• Fluency in Bahasa Indonesia and English. Additional languages are a plus.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Employee Discount for stays at any Four Seasons worldwide.
• Complimentary Employee Meals.

Note : for Indonesian nationality only

The management level for this position is:

Operations - Individual Contributor