People Operations Partner - 1 year FTC

Are you passionate about delivering exceptional employee experiences and ensuring seamless HR operations? Do you thrive in a dynamic environment where you can both shape people processes and contribute to a vibrant office culture? Would you like to be a critical operational hub within a leading global agency? Then you might be just the People Operations Partner we’re looking for!

 

* please note this is a fixed term contract for 1 year* 

What will your day look like?

A People Operations Partner at VML MAP Toronto serves as a critical operational hub within the People Experience team, delivering end-to-end HR operational excellence while overseeing the day-to-day running of the office. This role is responsible for ensuring the seamless, compliant, and efficient delivery of people operations; spanning the full employee lifecycle, alongside overseeing office operations and culture in Toronto as the local POC.

More specifically, your tasks include:

People Operations:

• Manage end-to-end employee lifecycle operations, including joiner, mover, and leaver processes; ensuring all documentation, system workflows, and internal handovers are accurate, compliant, and consistently executed.
• Own and execute employment documentation; draft, distribute, and securely store offer letters, contracts, addendums, and freelance agreements, ensuring all templates are current and processes are clearly mapped.
• Act as a subject matter expert for HiBob our HR platform, ensuring its effective use and integration with People Operations tools and processes, and that data accuracy is maintained across all platforms.
• Generate and proactively share actionable insights using HiBob reports and dashboards, presenting findings clearly to People Partners and stakeholders to support informed decision-making.
• Lead specific workstreams within People Operations projects, contributing to execution planning, identifying process improvement opportunities, and supporting the rollout of strategic people initiatives.
• Ensure alignment with local country processes, VML, and WPP standards, staying current on regulatory requirements and proactively adapting MAP's ways of working to remain compliant and effective.

Office Management:

• Lead onboarding and re-onboarding experiences for Toronto-based new joiners and employees returning from extended leave, ensuring a warm, organized, and culturally consistent welcome.
• Support the Senior Office Administrator in planning and hosting of office events and People & Culture initiatives, contributing to a positive, inclusive, and engaging in-office experience.
• Maintain internal Canada-specific resources, ensuring employees have access to accurate, current guidance on benefits, IT, and HR processes.
• Serve as the point of escalation for inquiries and communications related to facilities and office operations, and WPP facilities management.

People Management & Team Contribution:

• Lead and develop the Senior Office Administrator through regular one-to-ones, clear goal-setting, day-to-day coaching, and structured performance support, ensuring both operational excellence and the individual's professional growth.
• Foster a positive, accountable, and high-performing working relationship with your direct report, modeling VML MAP's values and People Experience standards in every interaction.
• Informally mentor and support junior People Operations colleagues, sharing knowledge, best practices, and guidance on both routine tasks and more complex cases.
• Champion