Product Operations Technician

Job Description:

•    Maintain accurate inventory by applying strong functional and technical skills to stock counts, system updates, and organized storage of products and components, ensuring data integrity and warehouse accessibility at all times.
•    Track and manage all inventory movement with disciplined process management, ensuring incoming, outgoing, and internal transfers are documented promptly and correctly through effective time management.
•    Process RMAs through structured intake, evaluation, diagnostics, and basic repairs, showing action oriented behavior to maintain high accuracy and timely turnaround for customers while upholding quality at every step.
•    Document all RMA findings and corrective actions with complete attention to detail, applying integrity and trust to ensure records are thorough, accurate, and fully aligned with operational processes.
•    Perform quality control inspections on inbound materials, in-process units, and outbound products using functional and technical skills to confirm compliance with CAST standards, maintaining a strong customer focus by ensuring all products meet expectations before reaching the customer.
•    Identify and escalate product defects or non-conformities to the Operations Supervisor, Product, or Management, demonstrating drive for results by ensuring issues are communicated quickly and resolved without delay.
•    Prepare, pack, and ship customer orders with strong process management and attention to detail, ensuring correct items, accurate documentation, and appropriate shipping methods that support a positive customer experience and reflect a genuine customer focus.
•    Receive and inspect inbound shipments by verifying quantities, condition, and accuracy against packing slips, applying learning on the fly to quickly adapt to varied product types, supplier formats, and evolving procedures.
•    Create and manage purchase orders for parts, supplies, and components, demonstrating action oriented execution by tracking delivery status, verifying received items, and maintaining reliable supply levels to prevent operational disruption.
•    Support continuous improvement initiatives and perform additional duties as required, applying perseverance and a drive for results mindset to maintain efficient operations and high customer satisfaction even during high-volume periods.
 

Business Unit:

CAST

Scheduled Weekly Hours:

40

Number of Openings Available:

1

Worker Type:

Regular

                                                                               

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

 

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

 

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

 

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.