Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Job Specification...

• Translate the function’s strategy into clear operational plans and motivate teams to deliver on business objectives.
• Build and manage strong relationships with key customers, ensuring effective communication, issue resolution, and retention.
• Design and present tailored product and service solutions, negotiating terms within approved commercial parameters.
• Represent the organization at industry events to strengthen its market presence and gather relevant market insights.
• Lead and manage a diverse team by setting clear objectives, monitoring performance, and providing guidance and corrective action when needed.
• Oversee an operational area and ensure efficient delivery of business initiatives in collaboration with senior leadership.
• Drive internal collaboration through coordinated marketing and relationship‑building efforts across departments.
• Manage and grow important customer accounts, including mid-tier and multinational clients.
• Develop and manage plans for potential customer relationships to drive business development.
• Support budgeting processes and ensure effective resource planning.
• Identify team development needs and drive capability building through coaching, training, and formal development frameworks.

Minimum Requirements...

• Namibian Citizenship
• Honours Degree (NQF Level 7) or equivalent related qualification
• 5–10 years management experience within the Financial Services industry
• Demonstrated success in leading and growing multi‑channel distribution networks
• Strong competence in regulatory reporting, governance frameworks, and strategic sales leadership
• Experience in sales management will be a distinct advantage
• Solid product and technical knowledge within financial services (advantageous)
• High level of computer literacy
• Proven ability to align performance for success
• Strong interpersonal skills with the ability to build positive and collaborative working relationships

Manages and coordinates the organisation’s sales function to meet the organisation’s business requirements. Manages a large-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

Leadership and Direction

Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.

Customer Relationship Management / Account Management

Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Sell Customer Propositions

Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.

Sales Opportunities Creation

Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Performance Management

Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Operations Management

Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).

Promoting Customer Focus

Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.

Key Account Management

Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like.

Customer Relationship Development / Prospecting

Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Budgeting

Develop and/or deliver budget plans with guidance from senior colleagues.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Skills

Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling

Competencies

Builds Effective Teams

Builds Networks

Business Insight

Collaborates

Communicates Effectively

Customer Focus

Drives Results

Ensures Accountability

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)

Closing Date

05 April 2026 , 23:59

The Old Mutual Story!