Quality Assurance

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Quality Assurance SE role is responsible for testing internally developed applications prior to deployment, ensuring all releases meet established standards for functionality, usability, and documentation accuracy. Testing scope encompasses application software, user documentation, and support materials, with a focus on story satisfaction, functional defects, and user-experience quality.

This role requires proactive communication with design and development teams regarding functional requirements, product designs, project schedules, and potential risks throughout the development lifecycle. The Quality Assurance SE role may also assist in producing release notes for each deployment, drawing from internal bug tracking tools. Additionally, this individual collaborates with technical support team members to share knowledge and build team capability.

***This position is located and worked on campus in Winter Park, FL***

Essential Duties and Responsibilities:

• Execute end-to-end testing of internal and external applications and their integrations prior to deployment, covering story satisfaction, functional, and user-experience defects
• Design, develop, and document test plans, automation scripts, and quality assurance processes, working independently within established standards
• Communicate proactively with development and design teams regarding functional requirements, product designs, schedules, and potential issues throughout the development lifecycle
• Maintain thorough and accurate documentation throughout the testing lifecycle, including test plans, test cases, defect reports, and release notes, with a strong emphasis on JIRA for tracking, logging, and communicating QA activities
• Collaborate with QA and technical support team members to share knowledge and support team goals
• Participate in the ongoing improvement of QA processes in both waterfall and agile development environments

Other Responsibilities:

• Adheres to the policies and procedures of Full Sail University
• Maintains strict confidentiality of company and personnel information
• Demonstrates a strong commitment to the mission and values of the organization
• Adheres to company attendance standards
• Performs other duties as assigned

Competencies:

• Knowledge & Tools
  • Working knowledge of web technologies (HTML, CSS, JavaScript) sufficient to identify front-end defects, inspect browser behavior, and communicate effectively with developers
  • Advanced knowledge of desktop and mobile application environments
  • Proficiency with bug tracking tools (e.g., Jira, Azure DevOps)
  • Proficiency with test automation frameworks (e.g., Selenium, Katalon Studio)
  • Experience with API testing tools (e.g., Postman, SoapUI)
  • Familiarity with performance and load testing tools is a plus
  • Knowledge of accessibility testing standards (WCAG) is a plus
• Testing Competencies
  • Ability to design, develop, and document:
    • Application test plans and test case libraries
    • Automation scripts and frameworks
    • White-, gray-, and black-box testing processes
    • Sanity, smoke, and regression test processes
• Collaboration & Soft Skills
  • Clear communication skills; able to document and convey test findings to team members and stakeholders
  • Strong organizational skills with the ability to manage and prioritize multiple concurrent tasks independently
  • Methodical, consistent, and patient approach to testing and troubleshooting
  • Collaborative team mindset with a genuine desire to learn and contribute
  • Proactive and self-directed; comfortable flagging issues and following through without close supervision

Education and/or Experience:

• 2+ years of experience in quality assurance testing of enterprise applications, including integrated systems
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; equivalent work experience considered

Certificates, Licenses, Registrations:  

• ISTQB certification or equivalent QA certification is a plus

Computer/Equipment Skills:

• Full Sail operates in a cross-platform environment supporting Linux, macOS, and Windows.

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alphanumeric data into a computerized system often while listening on the telephone. (May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.)

Full Sail is an Equal Opportunity Employer.