Job Title:                      Service Manager

Reports To:                  National Service Leader

FLSA Status:                 Exempt

Summary:

We are seeking a highly experienced and customer-focused Service Manager with deep expertise in large tonnage chiller service and a proven track record of leading technical teams.  This role is pivotal in managing the service lifecycle of rental HVAC equipment – both in the field and at depot locations – while also providing hands-on technical support when needed.  The ideal candidate will be a collaborative leader who thrives in a fast-paced environment and is passionate about developing people and delivering exceptional customer service.

Essential Duties and Responsibilities:

• Lead a regional team of HVAC service technicians, overseeing daily operations, performance, and development.
• Recruit, hire, onboard, and train technicians to ensure technical excellence and safety compliance. 
• Conduct regular team meetings, performance reviews, and coaching sessions to foster growth and accountability. 
• Manage administrative tasks including time sheet approvals, expense reports, scheduling, and time-off requests.
• Promote a culture of safety, teamwork, and continuous improvement across all service operations.
• Oversee installation, startup, maintenance, and service of rental HVAC equipment on jobsites and in depots.
• Provide hands-on technical service and troubleshooting support during peak demand or complex projects. 
• Conduct job site walks to support sales and ensure proper equipment application and readiness.
• Assist with system design and application engineering in collaboration with sales and project teams.
• Deliver remote and on-site technical support to internal stakeholders and customers.

Education/Experience:

• Minimum of 15 years in chiller/HVAC maintenance, mechanical engineering, or related technical fields.
• Demonstrated success in managing technical teams and service operations.
• Strong hands-on experience with large tonnage chillers and HVAC systems.
• Excellent interpersonal and written communication skills; ability to collaborate across departments.
• Committed to delivering high-quality service and building lasting client relationships.
• EPA certification and other relevant HVAC licenses are required.
• Must be able to pass a DOT medical exam.
• Experience with service management software and remote diagnostics tools.
• Willingness to travel regionally as needed.