About the role

Aplyr's Quick Take

This role is for a Trainee Call Centre Agent focused on selling financial products over the phone. You'll be responsible for engaging with clients, understanding their needs, and promoting Old Mutual's offerings. It's an entry-level sales position that requires strong communication skills and a customer-oriented approach.

Good fit

Ideal candidates are recent graduates or those with 6-12 months of outbound sales experience, particularly in financial services. A resilient, target-driven individual who thrives in a customer service environment would do well here.

Worth noting

The company emphasizes training and career development, which could be a significant upside for those looking to grow in the financial services sector. However, the role may involve high-pressure sales targets, which could be a red flag for some.

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

What is a Trainee Call Centre Agent?

Do you have what it takes to work for a leading financial services company? Then you may be what we are looking for. Whether you’re are a graduate or a experienced professional trying to elevate your career, Old Mutual has something to offer you.

What is required of you?

Role Description / Key Performance Areas

Marketing Old Mutual products to new and existing clients telephonically, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate.

As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.

What do we need from you?

Matric/Grade 12
6-12 months outbound call centre sales/retails sales experience
Previous financial services experience desirable
Clear credit and criminal records
Computer Literacy (MS Office)
A clear criminal and credit check
Excellent communication skills (written and verbal)

Personal Qualities

Good interpersonal skills

Customer oriented

Target and Results Driven

Remaining resilient despite setbacks

Ability to influence others

Driven by financial reward

Good time management skills

What we can do for you!

Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters – Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance. The Group provides many opportunities for growth and development.

Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

So what now ?

If you think you fit the bill, have a desire to join a respected financial services business and would like to set your own earnings potential. Apply Now! <……………………>

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Demonstrates Self-Awareness

Ensures Accountability

Instills Trust

Interpersonal Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

02 September 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

Skills & Tags

Aplyr's read

Old Mutual is a leading South African financial services provider, attracting professionals in insurance, investment, and banking to drive comprehensive financial solutions.
Synthesized from recent postings & public sources

What's promising

•Old Mutual has a strong presence in the African financial services market.
•The company offers diverse career opportunities across various financial disciplines.
•Old Mutual invests in technology and innovation, enhancing financial solutions.

What to watch

•The company faces intense competition from other financial service providers.
•Economic volatility in South Africa can impact business performance.
•Regulatory changes in the financial sector may pose compliance challenges.

Why Old Mutual

•Old Mutual has a long-standing history since 1845, offering stability.
•It provides a comprehensive range of financial services under one brand.
•Old Mutual's commitment to community development is integral to its operations.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Old Mutual

Old Mutual

oldmutual.com

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Old Mutual Limited is a South African-based financial services group that offers a wide range of financial solutions including insurance, investment, and banking services.