About the role

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Receives objectives‑based assignments and determines resources, priorities, and operating approaches to achieve campus‑level Customer Operations outcomes. Provides leadership and direction within established company policies and governance. Recommends improvements to operational practices and establishes procedures that impact a function or multiple disciplines. Decisions have broader operational and customer impact, influencing methods, priorities, and risk outcomes. Owns execution of operational plans aligned to financials, business priorities, organizational goals, and workforce strategy.

Responsibilities

Leadership

Leads, develops, and accountable for consistent Customer Operations delivery.
Sets clear expectations for execution, performance, and behavior across teams and shifts.
Coaches leaders to manage incidents, workloads, performance, and customer interactions effectively.
Identifies systemic issues impacting service or team effectiveness and drives sustainable improvements.
Creates a fair, inclusive, and high‑trust working environment that supports 24/7 operations.

Systems Support

Provides leadership oversight for incident response, escalation, and recovery in customer‑impacting situations.
Ensures structured troubleshooting, root cause analysis, and corrective actions are consistently applied by the team.
Reviews incident summaries and customer communications to ensure accuracy, clarity, and professionalism.
Develops team capability in incident documentation and post‑incident learning.

Installation

Oversees customer installation activities, ensuring teams follow standards, quality requirements, and safety practices.
Ensures site surveys, cost estimates, scheduling, and execution are coordinated effectively across stakeholders.
Holds teams accountable for readiness, testing quality, and customer handover outcomes.

Vendor Management

Manages vendor engagement through clear scope definition, expectations, and performance oversight.
Ensures vendors operate in compliance with site requirements, safety standards, and service expectations.
Addresses vendor performance issues and drives corrective actions as needed.

Maintenance

Oversees preventive and corrective maintenance activities related to Customer Operations infrastructure and services.
Ensures maintenance practices minimize customer impact and reduce repeat incidents.
Uses incident and performance data to inform maintenance prioritization and improvements.

Project Management

Leads Customer Operations‑related initiatives and improvements across the campus.
Prioritizes work, allocates resources, and sequences deliverables to balance business‑as‑usual operations with change.
Monitors scope, risk, and progress, intervening when trade‑offs or leadership judgment are required.

Technical Expertise

Applies strong understanding of Customer Operations services, platforms, and workflows to guide decisions and trade‑offs.
Leverages technical context to challenge assumptions, assess risk, and support supervisor decision‑making.
Partners with relevant teams to implement new procedures, standards, or operating models.

Typical Degree & Years of Experience

Typically requires a minimum of 12 years of related experience with a Bachelor’s degree, or equivalent practical experience leading customer‑facing, mission‑critical operations teams.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

Skills & Tags

data

Aplyr's read

Equinix is a leading global data center and interconnection services provider, attracting professionals in engineering, operations, and strategy roles.
Synthesized from recent postings & public sources

What's promising

•Equinix's global presence offers employees opportunities to work on international projects.
•Strong growth in data center demand provides job security and advancement potential.
•Focus on innovation in interconnection positions Equinix as a market leader.

What to watch

•High-pressure environment due to the critical nature of data center operations.
•Complexity of global operations may lead to bureaucratic challenges.
•Rapid industry changes require constant adaptation and learning.

Why Equinix

•Equinix operates one of the largest interconnected data center platforms worldwide.
•The company emphasizes sustainability, aiming for 100% renewable energy usage.
•Equinix's xScale initiative targets hyperscale infrastructure for cloud service providers.

Aplyr’s read is generated by AI from public sources. Was it useful?