Employment Type:

Full time

Shift:

Day Shift

Description:

Hours | Schedule:

The Patient Outreach Coordinator I provides administrative, operational, and patient support activities for the Trinity Health Medical Group (THMG) Quality Team, practices, and providers. This includes but is not limited to outreach to patients with gaps in chronic disease management and preventive services, attribution correction and provider panel clean up, and chart audits to workflow. Supports and promote the success of population health programs and care coordination activities.

Minimum qualifications:

• High School Diploma or GED.

• Bachelor or Associate degree in health-related field or relevant experience is strongly preferred; examples would be Public Health, Health & Wellness, Health Science, or Health Administration.

• 2 years’ previous experience in health care preferred.

• Previous experience with ambulatory quality preferred.

• Proficient/knowledgeable in medical terminology.

• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records/templates, EPIC, Microsoft Office (Excel, Access, Outlook, Word, PowerPoint), email, e-learning, intranet, and computer navigation. Ability to use other software as required while performing the essential functions of the job.

• Excellent communication skills in both written and verbal forms, including proper phone etiquette.

• Ability to handle patient and organizational information in a confidential manner.

• Ability to travel to other office/practice sites and meeting and training locations.

What the Panel Coordinator will do:

• Utilizes EMR systems, registries, health maintenance data, opportunity reports, and other data as available to validate gaps in care and conduct outreach activities as appropriate.

• Supports patient engagement initiatives designed to re-engage patients that have been absent from care or engage new patients to establish with their attributed medical group provider.

• Provides patient outreach for specific preventive or disease management interventions for targeted populations i.e., outbound telephone reminders for patients in need of mammogram, etc., per established protocols.

• Uses software applications to produce custom reports from administrative databases; extracts data, performs appropriate verification, prepares, and distributes reports to customers.

• Reviews health plan performance reports in coordination with the THMG Quality team; ensures that services delivered have been captured appropriately in EMR.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.