About the role

Aplyr's Quick Take

This role is for a Backend Engineer focused on data analytics within a customer experience platform. You'll work with various teams to analyze data, improve product operations, and create reports that influence product features. It's primarily an individual contributor role with a strong emphasis on data-driven problem-solving.

Good fit

Ideal candidates have a background in data engineering or analytics, with a few years of experience in similar roles. You should be detail-oriented, analytical, and comfortable working independently while collaborating with cross-functional teams.

Worth noting

The role emphasizes using data to directly impact product features, which could be appealing for those who want to see tangible results from their work. However, the spec lacks clarity on specific technologies or tools you'll be using.

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with data science, product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.

We are looking for an Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.

Skills & Tags

ai backend data analytics product

Aplyr's read

Netomi is at the forefront of AI-driven customer service automation, attracting tech-savvy professionals eager to innovate in customer experience solutions.
Synthesized from recent postings & public sources

What's promising

•Netomi's AI technology significantly enhances customer support efficiency.
•The company is expanding, evident from diverse recent hires across engineering and management roles.
•Netomi offers opportunities to work on cutting-edge AI applications in customer service.

What to watch

•Competition in AI-driven customer service is intense, posing challenges for market differentiation.
•Limited public information about company culture and employee satisfaction.
•The fast-paced environment may lead to high pressure and demanding workloads.

Why Netomi

•Netomi focuses specifically on AI for customer service, setting it apart from broader AI companies.
•The platform's ability to integrate with existing customer experience tools is a key differentiator.
•Netomi's emphasis on autonomous agents highlights its commitment to innovative solutions.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Netomi

Netomi

netomi.com

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Netomi is a customer service automation platform that leverages artificial intelligence to enhance customer experiences and streamline support processes.