Solutions Engineer

About Smarter Technologies

Smarter Technologies is a healthcare technology company focused on transforming how healthcare services are delivered, managed, and reimbursed by applying intelligent software, automation, and AI to high-impact clinical and financial workflows. Formed in 2025 under New Mountain Capital, Smarter Technologies brings together Access Healthcare, SmarterDx, Thoughtful AI, and Pieces—combining deep healthcare services expertise with advanced data, automation, and AI capabilities.

You’ll be joining Smarter Technologies at a pivotal stage of growth as the company scales its AI capabilities across real-world healthcare operations.

Solutions Engineer

We are hiring a full-cycle Solutions Engineer who combines deep healthcare Revenue Cycle (RCM) fluency with technical confidence and structured customer communication.

This role is primarily pre-sales and exists to increase deal capacity while protecting delivery integrity. You will serve as the bridge between Sales, Product, and Delivery, ensuring we sell what we can deliver, and deliver what we sell.

You will quarterback opportunities end-to-end:
Demo → discovery → solution design → data scoping → POV definition → pricing support → clean handoff to delivery.

The ideal candidate builds credibility quickly with Rev Cycle stakeholders, understands automation constraints, and operates comfortably in a fast-evolving product environment.

Key Responsibilities

Pre-Sales Leadership (Primary Focus)

• Lead structured discovery across RCM workflows, data requirements, integrations, and success metrics
  
  
• Deliver tailored, credibility-driven demos that surface real operational pain points (eligibility, denials, AR follow-up, prior auth, etc.)
  
  
• Translate customer workflows into realistic automation plans
  
  
• Scope data requirements and assess integration feasibility at a high level (APIs, files, system constraints)
  
  
• Identify risks, assumptions, and dependencies early to provide proper sales alignment
  
  
• Partner with Account Executives on technical validation, objection handling, and scope-to-price alignment
  
  

Delivery Continuity & Risk Reduction

• Document solution assumptions, constraints, and integration requirements for clean handoff
  
  
• Participate in kickoff and early implementation checkpoints to reduce rework
  
  
• Help clarify workflows and validate early acceptance criteria when needed
  
  
• Surface risks early and coordinate mitigation across Sales, Product, and Delivery
  
  

Build & Scale

• Create reusable assets (discovery templates, demo frameworks, scoping checklists)
  
  
• Improve consistency and quality across concurrent deals
  
  
• Contribute to the long-term structure and maturity of the Solutions Engineering function
  
  

Minimum Qualifications

• 3–7+ years in Solutions Engineering, Technical Implementation, TPM, or Solutions Consulting within healthcare or health-tech
  
  
• Direct exposure to healthcare Revenue Cycle Management workflows (eligibility, denials, coding, AR follow-up, prior auth, etc.)
  
  
• Demonstrated experience leading customer-facing technical or workflow conversations
  
  
• Ability to translate ambiguous customer problems into structured solution plans
  
  
• Working understanding of software development lifecycle and integration concepts
  
  

Preferred Qualifications

• Experience delivering AI or automation solutions within healthcare environments
  
  
• Background in RCM-focused SaaS or services
  
  
• Experience operating in early-stage or rapidly evolving product environments
  
  
• Comfort with lightweight dat