About the role
Associate I, Production Operations
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
As an Associate I, Production Operations, you will support the stability and performance of production systems that power critical financial services. You will focus on incident resolution, operational monitoring, and data analysis to ensure reliable service delivery. Success in this role is measured by system uptime, timely issue resolution, and continuous improvement of operational processes.
• Monitor production environments to ensure availability, performance, and reliability
• Provide production support by investigating, diagnosing, and resolving incidents
• Perform root cause analysis and implement preventive actions to reduce repeat issues
• Use SQL to analyze data, validate fixes, and support operational reporting
• Coordinate with technology, operations, and business teams during incidents
• Execute standard operating procedures and support change and release activities
• Document incidents, resolutions, and process improvements clearly and accurately
• Identify opportunities to improve monitoring, automation, and operational efficiency
• Experience in production operations or production support for enterprise systems
• Strong troubleshooting and incident management skills in live environments
• Hands-on experience using SQL for data analysis and issue investigation
• Understanding of application support, batch processing, and system monitoring
• Ability to follow defined operational processes and meet service-level expectations
• Effective communication skills for working with cross-functional teams
• Bachelor’s degree or equivalent practical experience in technology or operations
• Experience supporting financial services or regulated production environments
• Familiarity with IT service management practices and incident workflows
• Exposure to monitoring, alerting, or job scheduling tools
• Experience documenting procedures and contributing to knowledge bases
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Skills & Tags
Aplyr's read
FIS is a global financial technology leader, attracting professionals in software, analytics, and sales, dedicated to advancing banking, merchant, and capital market solutions.
What's promising
- •FIS offers diverse career opportunities across global locations, including roles in technology, sales, and analytics.
- •The company is a leader in financial services technology, providing innovative solutions to major financial institutions.
- •FIS invests in cutting-edge technology, such as AI and machine learning, enhancing its product offerings.
What to watch
- •FIS faces intense competition from other financial technology firms, impacting market share.
- •The company has undergone significant restructuring, which may affect job stability.
- •Complexity in global operations can lead to challenges in coordination and communication.
Why FIS
- •FIS has a strong focus on integrating advanced technologies like AI into financial services.
- •The company provides comprehensive solutions across banking, merchants, and capital markets, offering a broad industry impact.
- •FIS supports a wide range of financial institutions, from small banks to large capital markets, showcasing its versatility.
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About FIS
FIS is a global leader in financial services technology, providing software, services, and technology solutions for merchants, banks, and capital markets firms.