Senior Operations Specialist, Robot

About the Team:

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role:

As a Senior Operations Specialist, Robot (Shift Lead) in our Robot Operations, you will play a critical role in leading and guiding a team of operators to ensure smooth daily operations. You’ll foster a culture of excellence, accountability, and adaptability while ensuring operational goals are met. This role requires strong communication, leadership, and problem-solving skills.

You’re excited about this opportunity because…

Team Leadership:

• Oversee and support a team of operators (same or one level lower) during assigned shifts.
• Foster a collaborative and high-performance culture.
• Provide constructive feedback and results-driven insights to team members and management.

Operational Excellence:

• Ensure deployment schedules are adhered to and promptly communicate any delays.
• Monitor and enforce adherence to break/rotation schedules.
• Handle escalations and resolve or close out tickets as needed.

Communication & Reporting:

• Act as the primary point of contact between the team and management during your shift.
• Compile and deliver clear and actionable feedback to both the team and leadership.
• Escalate issues appropriately, ensuring correct stakeholders are informed.

 Ad Hoc Support:

• Assist with special tasks or challenges that arise during the shift.
• Proactively address and resolve any operational roadblocks.

Accountability:

• Support and enforce the Robot Operations Accountability process.
• Maintain accurate documentation of escalations, resolutions, and team performance.

We’re excited about you because…

• Proven experience in a leadership or supervisory role, ideally in operations, logistics, or robotics.
• Strong communication skills with the ability to convey information effectively to team members and leadership.
• Demonstrated ability to foster a culture of accountability and excellence.
• Adaptable and solution-oriented in fast-paced or unexpected situations.
• Proficiency in using operational tools and software for tracking tasks and reporting.
• Ability to prioritize and multitask effectively during busy shifts.

How to Apply:

Submit your resume and a brief cover letter explaining why you’re a great fit for this role.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: goawsaiproduct