About the role

JOB DESCRIPTION:

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Customer Service Specialist is within our office located at Manila, Philippines. This role will be responsible for the processing of inbound purchase orders in an efficient and accurate manner through multiple sources – Fax, email and Esker.

This job description will be reviewed periodically and is subject to change by management.

RESPONSIBILITIES:

Manage and process the workflow related to customer purchase orders which includes: Fax and Email purchase orders into Esker (fax automation solution) and salesforce.com (CRM)
Assume ownership and responsibility for data accuracy of all sales order information that is entered into ARDx International Limited’s SAP ERP system
Elevate workflow issues to Order Escalation Specialists in Galway, Ireland to escalate all unsolved customer purchase orders for a timely resolution
Communicate with supervisor to ensure daily order processing requirements are met
Execute applicable Quality System processes
Other duties as assigned

BASIC QUALIFICATIONS | EDUCATION:

Must possess at least College/Bachelor’s Degree
Minimum 1-2 year(s) experience in a related field required
Knowledge of SAP or ERP applications preferred
Fluency in Italian language

PREFERRED QUALIFICATIONS:

Must be proficient in MS Office including Excel, Word and Outlook
Must have good keyboarding and typing skills
Must have data entry experience
Must be able to multi-task and meet deadlines
Must be able to communicate professionally
Must be willing to work night shift

COMPETENCIES:

Customer Focus
Functional/Technical Skills
Priority Setting
Problem Solving
Process Management

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

RMDx Rapid and Molecular Diagnostics

LOCATION:

Philippines > Taguig City : Five/Neo Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Aplyr's read

Abbott Laboratories is a leader in healthcare innovation, attracting professionals dedicated to advancing medical technology and patient care on a global scale.
Synthesized from recent postings & public sources

What's promising

•Abbott's diverse product range offers stability and growth opportunities.
•Strong global presence enhances career mobility and international experience.
•Commitment to R&D fosters a culture of innovation and learning.

What to watch

•Regulatory challenges can impact product launch timelines.
•High competition in the healthcare sector pressures market share.
•Complex organizational structure may slow decision-making processes.

Why Abbott

•Abbott's focus on both diagnostics and nutrition sets it apart from typical pharmaceutical companies.
•Extensive global footprint provides unique cross-border project opportunities.
•Abbott's investment in emerging markets offers growth in diverse regions.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Abbott

Abbott

abbott.com

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Abbott Laboratories is a global healthcare company that develops and manufactures a wide range of medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals.